riadfromhabsheim

Q: macOS Sierra freeze on iMac late 2009 using Safari

Hey guys,

 

Since the installation of macOS Sierra on my iMac 27 inch late 2009, I'm experiencing freezes of the computer with the following symptoms:

 

- the freeze occurs when I scroll a webpage in Safari.

- The mouse cursor still moves but I can't click and manipulate the system ; the keyboard doesn't work, as well.

- A force reboot is mandatory to recover.

- I can establish a ssh connection from my MacBook to the iMac, suggesting that Darwin is still running well.

- The log indicates "userspace_watchdog_timeout.spin report for WindowServer version", suggesting that the problem is related to a crash of the WindowServer.

 

Somebody here with the same machine has the same problem?

 

Thanks!

VIN,iMac (27-inch Late 2009), macOS Sierra (10.12)

Posted on Sep 28, 2016 11:13 AM

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Q: macOS Sierra freeze on iMac late 2009 using Safari

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  • by riadfromhabsheim,

    riadfromhabsheim riadfromhabsheim Oct 4, 2016 1:50 PM in response to Moscool
    Level 1 (20 points)
    Mac OS X
    Oct 4, 2016 1:50 PM in response to Moscool

    Yes, those adobe.plist errors are common. I don't think that our problem originates from them.

     

    But thanks for your input anyway.

  • by rmzmark,

    rmzmark rmzmark Oct 5, 2016 12:09 AM in response to riadfromhabsheim
    Level 1 (4 points)
    Oct 5, 2016 12:09 AM in response to riadfromhabsheim

    I did a fresh install of Sierra on a 2009 iMac 27" after the install I only opened safari and started watching videos and the freezing DID occur.

     

    So I think it has nothing to do with any add-ons or plugins. Since it did it with a clean install this issue is in the OS itself which is pretty sad. I also had to revert to El Capitan since my iMac froze 3-4 times a day.

     

    For me it usually happened when I was watching a video and the video was in a tab with was not open. I really hope apple solves this soon.

  • by Arthur Drewitt1,

    Arthur Drewitt1 Arthur Drewitt1 Oct 5, 2016 1:03 AM in response to Bimmerboytje
    Level 1 (78 points)
    Desktops
    Oct 5, 2016 1:03 AM in response to Bimmerboytje

    It seems like a number f people with SSDs installed are having this issue but it also seems to be occurring with rotational HDs so I am not sure if the SSDs are the culprit. I ything non-stock in Safari and so far so good after about 30 hours.

  • by rmzmark,

    rmzmark rmzmark Oct 5, 2016 1:37 AM in response to Arthur Drewitt1
    Level 1 (4 points)
    Oct 5, 2016 1:37 AM in response to Arthur Drewitt1

    Yeah i did notice that as well that many people here have ssd installed, i do as well also. But it happened with the original hard drive as well. So i doubt it that the ssd is causing it...

  • by riadfromhabsheim,

    riadfromhabsheim riadfromhabsheim Oct 5, 2016 4:32 AM in response to rmzmark
    Level 1 (20 points)
    Mac OS X
    Oct 5, 2016 4:32 AM in response to rmzmark

    yes, my iMac has a HDD and it freezes.

     

    My Macbook has a SSD and it does not.

     

    Therefore, I don't think that the problem is linked to the SSD.

  • by riadfromhabsheim,

    riadfromhabsheim riadfromhabsheim Oct 5, 2016 1:08 PM in response to riadfromhabsheim
    Level 1 (20 points)
    Mac OS X
    Oct 5, 2016 1:08 PM in response to riadfromhabsheim

    So far, using Chrome () I didn't get any freeze.

     

    Do you guys have the same?

  • by GibsonChess,

    GibsonChess GibsonChess Oct 5, 2016 2:40 PM in response to riadfromhabsheim
    Level 1 (4 points)
    Oct 5, 2016 2:40 PM in response to riadfromhabsheim

    I have been using Chrome for 2 days now and no crashes.

     

    It seems that problem is really the Safari

    regards

  • by mrquesty,

    mrquesty mrquesty Oct 6, 2016 1:21 AM in response to GibsonChess
    Level 1 (4 points)
    Oct 6, 2016 1:21 AM in response to GibsonChess

    All,

     

    I'm migrating to G Chrome either. It works better (at least with G Suite apps). No crashes, no "freezes", nor lags so far.

     

    Safari is left for personal pages only, where not that many active context and/or plug-ins required (e.g. G Talk).

     

    This is very strange, that Safari 10 is so slow and resources consuming: I truly love this browser, it's really geeky cool, but it's behaviour is unpredictable and unresponsive with the latest updates...

     

    I hope someone from Apple reads this thread and has enough info now to pass to Dev team.

     

    Thanks

  • by riadfromhabsheim,

    riadfromhabsheim riadfromhabsheim Oct 6, 2016 5:33 AM in response to riadfromhabsheim
    Level 1 (20 points)
    Mac OS X
    Oct 6, 2016 5:33 AM in response to riadfromhabsheim

    I updated my bug report accordingly (freezes occur only with Safari), I'm waiting a reply.

  • by Jerboer,

    Jerboer Jerboer Oct 6, 2016 11:06 AM in response to riadfromhabsheim
    Level 1 (8 points)
    Mac OS X
    Oct 6, 2016 11:06 AM in response to riadfromhabsheim

    Hi riadfromhabsheim,

     

    I have a 21.5" iMac late 2009, but the same message in the log as the last entry before I hard rebooted.

     

    I tried ssh-ing to the machine and sending a killall -HUP WindowServer. That didn't restart the WindowServer (it did when I tried the same comment when no freeze). A kill -9 did stop the mouse from moving, but didn't help me restart the WindowServer.

     

    Right before the freeze there appear to be a couple of cloudd messages in the syslog:

    cloudd[807]: notify name "com.apple.security.view-change.PCS" has been registered 20 times - this may be a leak

    cloudd[807]: notify name "com.apple.ProtectedCloudStorage.HaveCredentials" has been registered 20 times - this may be a leak

     

    Then the spindump, not sure if triggered by the kill command or automatically generated:

    spindump[407]: Saved userspace_watchdog_timeout.spin report for WindowServer version ??? (???) to /Library/Logs/DiagnosticReports/WindowServer_2016-10-06-192651_iMac-van-xxxxx.u serspace_watchdog_timeout.spin

     

    Note the ???, that's what I see in the logs rather than a real version.

  • by redfirebrooks,

    redfirebrooks redfirebrooks Oct 8, 2016 6:55 AM in response to Jerboer
    Level 1 (8 points)
    Mac OS X
    Oct 8, 2016 6:55 AM in response to Jerboer

    Hello

     

    it looks like I have the same problem wih my iMac late 2013.

    It started with Sleep Wake failure and yesterday evening I had 2 freezes, usb mouse and keyborad not responding, the BT trackad responded for maybe one minute or two then stopped. Hard reboot was the only solution.

     

    Maybe a clean install would help but the process hurts so much.

  • by yogist,

    yogist yogist Oct 9, 2016 5:02 AM in response to riadfromhabsheim
    Level 1 (4 points)
    Mac OS X
    Oct 9, 2016 5:02 AM in response to riadfromhabsheim

    I am using 15 inch MacBook Pro Retina 2015 with dual VGA. I am experiencing the same problem which I notice always happen if I open some tab / windows in Safari and doing mission control.

    I have tried using Safari Technology Preview, still no luck.

  • by riadfromhabsheim,

    riadfromhabsheim riadfromhabsheim Oct 9, 2016 5:44 AM in response to yogist
    Level 1 (20 points)
    Mac OS X
    Oct 9, 2016 5:44 AM in response to yogist

    Same than you, I have just tried Safari technology preview and no more luck!

  • by Jerboer,

    Jerboer Jerboer Oct 9, 2016 5:51 AM in response to redfirebrooks
    Level 1 (8 points)
    Mac OS X
    Oct 9, 2016 5:51 AM in response to redfirebrooks

    I tried the clean install, but this did not help at all.

     

    I have two almost identical late 2009 21,5" iMacs, one with the ATI Radeon HD4670 card, the other with the basic on-board graphics. The on-board graphics machine does not suffer from freezes, the machine with the ATI Radeon does.

     

    Anyone else with ATI Radeon graphics & freezes?

  • by already_here,

    already_here already_here Oct 9, 2016 5:51 AM in response to riadfromhabsheim
    Level 1 (18 points)
    Mac OS X
    Oct 9, 2016 5:51 AM in response to riadfromhabsheim

    riadfromhabsheim, maybe editing the thread title (omitting iMac late 2009) would make it clearer that the problem isn't related to a specific mac.

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