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Helpful answers
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Sep 29, 2016 11:59 AM in response to dsapraby jameson.h,Hi dsapra,
Thanks for posting in the Apple Support Community! I understand that you're unable to end a call by pressing the Sleep/Wake button on your iPhone. Having this feature available is certainly convenient, and I'm happy to offer some help.
The behavior you're describing isn't normal behavior; you should still be able to end a call by pressing the Sleep/Wake button. The first step that I recommend to try is restarting your iPhone. Restart your iPhone, iPad, or iPod touch
If you're still having trouble after restarting, I would recommend to reinstall iOS on your iPhone. This should not affect any of your data, but it is always a best practice to make sure you have a current backup in either iTunes or iCloud. How to back up your iPhone, iPad, and iPod touch
Once you have a current backup, follow the steps from the "If your device turns on but gets stuck during start up" section in this article: If your iPhone, iPad, or iPod touch won't turn on
These steps will reinstall iOS. Keep in mind that these steps were written for a different issue, but they will still help us isolate the situation further.
Cheers!
