New iPhone 7 Plus can't re-add American Express to Apple Pay

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Level 1

11 points

New iPhone 7 Plus can't re-add American Express to Apple Pay

I activated my iPhone 7 Plus last night. Previously, I had an iPhone 6 Plus with a Visa Debit, Visa Credit and American Express Corporate card all set up through Apple Pay. I have been able to add both of the Visa cards to my new phone but I am getting a "Card not supported by issuer" error when trying to add the American Express again. I have a confirmation email that the American Express was deleted from my old phone and I am free to re-add it at any time. I also called American Express and they said that the card is 100% good to add from their end. I have updated the new phone to the latest software, rebooted etc.

Does anyone have any tips? My service provider is Verizon although I doubt that matters.

iPhone 7 Plus, iOS 10.0.2

Posted on Sep 28, 2016 12:11 PM

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Answer 1

Sep 28, 2016 4:01 PM in response to msac55

It is a wild guess, but I would postulate that the Amex rep you talked to did not have correct info. As far as I know, when you add a card, Apple forwards that request to the card issuer. They then validate the card and it become available in ApplePay.

FWIW, I have an Amex card (not corporate) on my ApplePay account (iPhone SE) that is running iOS 10. I also added it to my iPad ApplePay account. The reason I am babbling all of this is to indicate that I do not think your problem lies with Apple (iOS/phone) or, for that matter, with Verizon (Verizon is my carrier as well). I have not seen anything posted that indicates your new model phone is having similar problems.

I would try Amex again.

Barry

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Answer 2

Sep 28, 2016 6:25 PM in response to msac55

Don't agree with you 100% msac5... my card(not Amex) was added and working fine on my 6+. Upgraded to 7+ and now I can't add my card back. I have Verizon and I work for the institution (actually set up the Apple Pay product for institution) but receive the error message of "Your Issuer Does Not Yet Offer Support for this Card". When I click on the learn more option my issuer is in the listing. So hope I can figure it out because I love my Apple Pay and use religiously.

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Answer 3

msac55 Author

Level 1

11 points

Sep 28, 2016 6:26 PM in response to Afish1431

Yes, this is exactly the situation I'm facing. I literally used the card on my old phone yesterday so it is very frustrating.

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Answer 4

Oct 1, 2016 1:06 PM in response to msac55

msac55, I'm in the same situation you are. I converted all my iPhone 6 Plus information to my new 7 Plus last night. As expected, I had to add all the Apple Pay cards' information again (even though I had encrypted backup in iTunes). Two Visas, a Visa Debit Card and a Discover Card all went into the 7 Plus very easily. Only the American Express (Corporate) card bombed. I called AmEx moments ago and was assured everything was approved/okay/blessed, etc. from their end. The rep said I should download and reinstall a fresh version of Wallet. Since Wallet comes with the phone and doesn't yield a delete "x" when I put the apps in possible delete mode, I don't think I could delete Wallet if I wanted to---which I don't. Besides, If Wallet was the problem, doesn't it stand to reason it wouldn't work with Visa, Visa Debit and Discover, etc.?

Your thoughts would be most welcome.

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Answer 5

SJTZSI

Level 1

4 points

Oct 12, 2016 7:29 AM in response to msac55

I have the same issue, just got my iPhone 7 Plus, added back my MC, Personal AMEX but it won't take the AMEX Corporate, the same card that was active on my 6 Plus the day before. Has anyone tried removing the card from the old phone and then trying to add it to the new? I haven't tried that yet as my old phone is at home.

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Answer 6

msac55 Author

Level 1

11 points

Oct 12, 2016 9:30 PM in response to SJTZSI

Yep, still in the same predicament. I guess it is good to see that there isn't some issue going on with my card/hardware only. Other than the above this is what I've done thus far:

Contacted Verizon, they advised that they don't have anything to do with the Apple Pay service.
Contacted AMEX again, AMEX said everything is good on the card from their end.
Backed up my iPhone 7 Plus, then restored it to factory. I was able to re-add all of my cards as described above with the exception of the Corporate AMEX.
Waited two weeks, tried to add the Corporate AMEX again--same error message.

I suppose the only thing to do at this point is make a Genius appointment but I am almost certain that is going to be wasted time for them to explain that it is an issue with American Express since the card is on their approved list.

I know it was suggested above to delete it from the old phone. I don't have that option anymore as I deleted it before I wiped the old phone and traded it in. After I did that, I received an email from AMEX stating that my card was removed and I was free to re-add it to Apple Pay.

My suspicion is that it is an Apple problem and getting answer will be as easy as pulling teeth.

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Answer 7

Oct 13, 2016 4:53 AM in response to msac55

I Am still having this issue. I have a case opened at Apple and they have sent it over to the engineering department.

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Answer 8

msac55 Author

Level 1

11 points

Oct 13, 2016 4:53 AM in response to Afish1431

Please let me know what they say! I really would like to get this fixed.

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