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I have an iPhone 6 with iOS 10.0.2. Since updating, the Apple Music app crashes every time I try to search. Also, when I am listening to a playlist, if I hit next song it crashes every few times but other times it plays fine. I've tried to reboot my phone already. I don't want to take the time to do a backup and restore if it's not going to work. Any suggestions?
iPhone 6, iOS 10.0.2
that did not work. Still crashes when searching or hitting next
How to back up your iPhone, iPad, and iPod touch
Once your backup is complete, use this article to restore it back to factory defaults:
Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings
Once it is restored, test it out in its clean state and see if you can use the Music app as normal. When you confirm that works, restore your backup to the phone and verify that it's still working.
I attempted to back my phone up using my laptop - Windows 8, iTunes version 12.1.2. Received notification on my computer that an invalid response was received from the device - before I even got the popup on my phone to trust or don't trust the computer. I've restarted the computer, rebooted the phone, tried different USB cords and ports and checked for software updates for iTunes. Still continue to receive the error.
Honestly I have had similar problems with the music app. Go to downloaed music and I can see the songs, go to my music where I loaded from my own cds, and I have over 1000 songs - music becomes unresponsive.
I Disconnected from the network to see if the issue was fetching artwork... still hangs and becomes unresponsive until I exit the app and restart.
this app is broken. It's staggering to me that it made it through Apple testing. That the answer here is wipe your system and start again- are you kidding me?
here is a reason jobs is missed at Apple, too much of a perfectionist to allow this crap out the door.
how does a bug get reported and fixed at Apple? Is there a proper code support process that is not just community chats that tell you to wipe your system and start again?
for a product that has hundreds of millions of existing users - that can not be the answer
Oh and his started w the version 10.01. Apple broke the application.
An error message that includes, "invalid response"
Use these steps to see if the issue is with your USB cable, USB port, or computer. Try again after each step:
Use the USB cable that came with your device. If you don't have it, try a different Apple USB cable.Switch to a different USB port on your computer. Don't plug into your keyboard.- Plug into a different computer.
- If you still see the error, you can check for other USB issues, issues with third-party security software, and issues with hardware.
If the issue continues, contact Apple Support.
I don't want to sound stupid but when I ask iTunes to check for updates it says my version is up to date. So how can I force it to update?
Apple Music crashes when searching
