HT201419: Get help with Mail on your iPhone, iPad, and iPod touch

Learn about Get help with Mail on your iPhone, iPad, and iPod touch
fdwight@smith
Level 1 (4 points)
iPhone

Q: I have a apple mini I can receive mail but as soon as it arrives it goes away

I Have a apple mini and can receive mail but as soon as it comes it is deleted without me touching anything

Posted on Sep 28, 2016 3:51 PM

Close
fdwight@smith

Q: I have a apple mini I can receive mail but as soon as it arrives it goes away

  • All replies
  • Helpful answers

  • by KiltedTim,

    KiltedTim KiltedTim Sep 28, 2016 4:15 PM in response to fdwight@smith
    Level 9 (56,361 points)
    Mac OS X
    Sep 28, 2016 4:15 PM in response to fdwight@smith

    Do you have more than one device or computer set up to retrieve mail from that account? Are any of them set up to use POP3 instead of IMAP? POP3 will delete messages from the server when they are downloaded by default. If you are looking at your mail on an IMAP device, and a POP3 client downloads the message and deletes it from the server, it will disappear from the IMAP client. POP3 was not designed to synchronize multiple clients with the server as IMAP was.