iPad smart keyboard

Question

Level 1

21 points

iPad smart keyboard

my iPad Pro keyboard stopped working. I get a message say that it's not supported. Does anyone else have this problem and is there a fix?

Posted on Sep 28, 2016 5:05 PM

Reply

Answer 1

Feb 13, 2017 6:04 AM in response to mrttripled

Apple knows they have this problem and they have chosen to ignore it and push it off as a possible bad connection or a need to reset your iPad Pro Altogethe.

Recently tried to get this addressed at the Apple store which they were very much aware of the product problem, and they said it was out of warranty and couldn't replace the keyboard. It is your irrelevant that it's outside of 12 month warranty period, This isn't a warranty issue this is a defective product issue and software issue.

Reply

Answer 2

CarlAVII

Community Specialist

Oct 1, 2016 10:54 AM in response to mrttripled

Hi there, mrttripled!

Thanks for using the Apple Support Communities! After reading your post, I understand that you receive a message on your iPad Pro stating the connected accessory is not supported when you try to use your Smart Keyboard. That keyboard is really convenient, so I definitely want to help make sure it works as expected!

I recommend using the "Get help" section of the following article, which will walk you through some troubleshooting in relation to the message you're seeing.

Use your Smart Keyboard with iPad Pro

Cheers!

Reply

Answer 3

mrttripled Author

Level 1

21 points

Oct 1, 2016 10:55 AM in response to mrttripled

I tried all that and still doesn't work. I tried to clean it with a soft towel. Nothing seems to help. There has to be a solution for this.

Tim

Reply