mrttripled
Level 1 (5 points)
iPad

Q: iPad smart keyboard

my iPad Pro keyboard stopped working. I get a message say that it's not supported. Does anyone else have this problem and is there a fix?

Posted on Sep 28, 2016 5:05 PM

by Allen A,Solvedanswer
Allen A Allen A
Community Specialists
A:
Hi there, mrttripled!


Thanks for using the Apple Support Communities! After reading your post, I understand that you receive a message on your iPad Pro stating the connected accessory is not supported when you try to use your Smart Keyboard. That keyboard is really convenient, so I definitely want to help make sure it works as expected!


I recommend using the "Get help" section of the following article, which will walk you through some troubleshooting in relation to the message you're seeing.

Use your Smart Keyboard with iPad Pro



Cheers!

Posted on Oct 1, 2016 10:54 AM

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mrttripled

Q: iPad smart keyboard

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  • by Allen A,Solvedanswer

    Allen A Allen A Oct 1, 2016 10:54 AM in response to mrttripled
    Community Specialists
    Oct 1, 2016 10:54 AM in response to mrttripled
    Hi there, mrttripled!


    Thanks for using the Apple Support Communities! After reading your post, I understand that you receive a message on your iPad Pro stating the connected accessory is not supported when you try to use your Smart Keyboard. That keyboard is really convenient, so I definitely want to help make sure it works as expected!


    I recommend using the "Get help" section of the following article, which will walk you through some troubleshooting in relation to the message you're seeing.

    Use your Smart Keyboard with iPad Pro



    Cheers!

  • by mrttripled,

    mrttripled mrttripled Oct 1, 2016 10:55 AM in response to mrttripled
    Level 1 (5 points)
    iPad
    Oct 1, 2016 10:55 AM in response to mrttripled

    I tried all that and still doesn't work. I tried to clean it with a soft towel. Nothing seems to help. There has to be a solution for this.

     

    Tim