rhafer

Q: HomeKit not connecting to workin hubs

I have 2 Apple TVs, both running HomeKit. Siri remotes control devices and my iPad connects to both. However, my iPhone (both running iOS 10) shows "No home hubs connected". Is there a setting on my iPhone that I'm missing? And all connected to same wifi network

Posted on Sep 28, 2016 5:15 PM

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Q: HomeKit not connecting to workin hubs

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  • by braden85,

    braden85 braden85 Sep 29, 2016 6:08 PM in response to rhafer
    Community Specialists
    Sep 29, 2016 6:08 PM in response to rhafer
    Hi rhafer,

    I understand you would like to know a little more about the new Home app, and how to set up the hub on your iPad or Apple TV.  The resources below will explain the process in detail for you:
     

    Use the Home app on your iPhone, iPad, and iPod touch

    Before you begin

    • Download iOS 10 for your iPhone, iPad, or iPod touch.
    • Make sure that you have one or more HomeKit-enabled accessories. Look for the label “Works with Apple HomeKit” on the product packaging.
    • On your device, sign in to iCloud with your Apple ID and make sure you turn on iCloud Keychain and Home to edit home users and use accessories on all your devices.
    • To set up accessories and automation, allow Home to use your location.

    Automate and remotely access your HomeKit accessories

    With the Home app, you can set up a home hub to control your HomeKit accessories remotely, grant access to the people you trust, and automate your accessories to do what you want, when you want.​

    Set up your home hub

    You can set up your iPad or Apple TV (4th generation) as a home hub to automate and remotely control your HomeKit accessories from your iOS device. The device you set up as a home hub must remain in your home, connected to your home Wi-Fi network, and powered on.

    Set up iPad as a home hub

    1. Go to Settings > iCloud. 
    2. Sign in with your Apple ID. 
    3. Check that iCloud Keychain and Home are both turned on. 
    4. Go to Settings > Home and turn on Use this iPad as a Home Hub. Need help?

    Set up Apple TV as a home hub

    1. On your iOS device or Mac, set up two-factor authentication for your Apple ID. Then go to iCloud and make sure that you have iCloud Keychain turned on.
    2. On your Apple TV, go to Settings > Accounts and make sure that you're signed in to iCloud with the same Apple ID as your iOS device.
    3. After you sign in to iCloud, your Apple TV automatically sets itself up as a home hub. To check the status of your home hub, go to Settings > Accounts > iCloud and look under HomeKit to see if your home hub is connected. Learn what to do if you don’t see HomeKit.

    Want to check the status of your home hub in the Home app on your iOS device? Open the Home app and tap  in the upper-left corner. Then look under Home Hubs to see if your home hub is connected.

     

    Get help with your home hub

    If you have issues creating automations or controlling your HomeKit accessories when you're not home, follow these steps:

    1. Make sure that your Apple TV or iPad is: 
    2. Make sure that you can control your accessories in the Home app on your iOS device. Open the Home app and turn on a light or change the temperature.
    3. Make sure that your device is set up as a home hub:
         
      • On your Apple TV, go to Settings > Accounts > iCloud and make sure that your Apple TV shows HomeKit as Connected. If you don’t see HomeKit, then your Apple TV isn't connected as a home hub.
      •  
      • On your iPad, go to Settings > Home and make sure that Use this iPad as a Home Hub is turned on.
    4. Restart your Apple TViPad, and iPhone.
    5. Wait a few minutes. If you still need help, sign out of iCloud on your Apple TV, then sign back in. Go to Settings > Accounts > iCloud.

    If you have an Apple TV (3rd generation)*, you can control your HomeKit accessories in the Home app while you’re away from your home. To change user permissions, create automations, or stream HomeKit-enabled cameras remotely, you need an Apple TV (4th generation). If you add an Apple TV (4th generation) to a home that has an Apple TV (3rd generation) set up, the Apple TV (3rd generation) will stop being used for HomeKit remote access.

    *Apple TV (3rd generation) doesn't support remote access to HomeKit-enabled cameras.

    Take care.
     

  • by Cheese7007,

    Cheese7007 Cheese7007 Oct 1, 2016 1:35 PM in response to braden85
    Level 1 (14 points)
    Apple TV
    Oct 1, 2016 1:35 PM in response to braden85

    I have the same problem and have tried all the suggestions in Braden85's post.  Still no luck.