olmsteadk

Q: airplay

The Airplay icon and option disappears (and sometimes reappears) or doesn't work on my devices (and my husband's laptop). Our Apple TV is probably 4 or 5 years old.

 

Any thoughts?

 

Thanks

Posted on Sep 28, 2016 5:43 PM

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Q: airplay

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Sep 28, 2016 5:50 PM in response to olmsteadk
    Level 10 (104,380 points)
    Apple TV
    Sep 28, 2016 5:50 PM in response to olmsteadk

    Try the following steps, check whether things are working after each step where appropriate, before trying the next.


    1. Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
    2. Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
    3. Restart the Apple TV (Settings > General > Restart).
    4. Restart the Apple TV by removing ALL the cables for 30 seconds.
    5. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    6. Restart your mobile device or computer.


    If you are still having problems, try using 802.11n for wifi if you are currently using either 802.11b or 802.11g.


    If your problem is AirPlaying from a computer, try disabling bluetooth


    If you are still having problems, the following article(s) may help you.


    Troubleshooting AirPlay

    Troubleshooting Wi-Fi networks and connections

    Recommended Wi-Fi settings

    Wifi Diagnostic Software (for Mac users)


    You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.


    Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.

     

    You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.

     

    Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.


    There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.


    The following article(s) may help you.

    Sources of Interference


  • by olmsteadk,

    olmsteadk olmsteadk Sep 28, 2016 6:25 PM in response to Winston Churchill
    Level 1 (4 points)
    Apple TV
    Sep 28, 2016 6:25 PM in response to Winston Churchill

    Hi,

     

    Thank you so much for all the information and options. We'll give them and try to see if something works.

     

    Best,

    Kathleen