jomiklama
Level 1
(4 points)
Q: New macbook pro tried update sierra
I have a new 13" macbook pro with Retina and El Capitan and tried to update to Sierra. While it was still downloading the screen went dark, I clicked the touch pad to return the screen and a screen appeared with the name of my account and a flower pix, asking for my password. I typed in what I was certain was my password and it gave the "Wrong." jiggle.Thought I typed wrong, typed again slowly and carefully. Jiggle. Once more, concentrating. Jiggle, once again. I don't know what to do now. I can't get past that screen. There's no bar to click on anything, no back to the last screen. I twice turned off the computer with the power button and the same screen appeared. Restarted. Same thing. I am in a loop. Help!
iPad, iOS 6.1.4
lllaass
Level 10
(190,414 points)
Are you getting a screen listed here:
About the screens you see when your Mac starts up - Apple Support
If so then follow the instructions for that screen.
Otherwise:
- Try resetting the SMC and NVRAM/PRAM
Intel-based Macs: Resetting the System Management Controller (SMC)
https://support.apple.com/en-us/HT201295
About NVRAM and PRAM
https://support.apple.com/en-us/HT204063
- Try starting in Safe Mode
OS X: What is Safe Boot, Safe Mode?
https://support.apple.com/en-us/HT201262
- Boot to Recovery and repair the startup disk
OS X: About OS X Recovery - Apple Support
https://support.apple.com/en-us/HT201314
- If it is repairable reinstall the OSX
How to reinstall OS X on your Mac - Apple Support
https://support.apple.com/en-us/HT204904
- If you do not have a backup use disk utility to restore the internal disk to an external disk so you can try to recover data.
Then format the startup disk and do a fresh install of OSX
This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum or other appropriate forum.
