HT204306: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

Learn about If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
jenoak

Q: IM MAD :

Yesterday my Ipad had an update. I did everything as usual when these update show on my ipad.

Problem: In entering a new passcode with this update I just entered all "xxx's" in the field --- I didn't count how many-

I just filled in the number of spaces and assumed (not smart) that when asked for my password again that it would be the same and I would just fill in all X's. Unfortunately it didn't show the number of spaces    If there is ANYONE who KNOWS how many spaces in the PASSWORD CODE, PLEASE TELL ME

I'm 60 years old and not the sharpest CRAYON in the BOX anymore Right now my Ipad is locked up and the only solution that Apple has is for me to erase everything on my Ipad and start over I've had my Ipad for approximately 3yrs and I really would cry if I have to erase my entire Ipad
I sincerely appreciate anybody's help.....PLEASE  

iPad, Windows XP, Sony Computer, Iphone, Ipad, and Ip

Posted on Sep 29, 2016 3:47 AM

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Q: IM MAD :

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  • Helpful answers

  • by anonyme4321,

    anonyme4321 anonyme4321 Sep 29, 2016 4:04 AM in response to jenoak
    Level 3 (834 points)
    Mac OS X
    Sep 29, 2016 4:04 AM in response to jenoak

    Hi,

     

    The new password code is 6 digits.

  • by King_Penguin,

    King_Penguin King_Penguin Sep 29, 2016 4:15 AM in response to jenoak
    Level 10 (134,996 points)
    iTunes
    Sep 29, 2016 4:15 AM in response to jenoak

    There isn't a fixed length to the code, if you'd selected to use a 'custom alphanumeric code' for the passcode it will be as long as the number of x's that you entered (and is also case-sensitive)

  • by Briansyddall,

    Briansyddall Briansyddall Sep 29, 2016 5:55 AM in response to jenoak
    Level 6 (9,220 points)
    Apple Watch
    Sep 29, 2016 5:55 AM in response to jenoak

    Hi

    When you charge an iPad it should have been backed up to iCloud over your WiFi

    So your apps/ photos should be safe.

    Just follow this if you have problems get someone to help you

    Or make an appointment at apple store take proof of purchase .

     

    If you have a upto date pc go to itunes check for updates it needs to be 12.5.2

     

    Turn ipad off connect lead to usb on your PC

    Press & hold just the power button on ipad don,t let go

    Connect lead to ipad keep power button pressed down until PC sees ipad

    Then wait for restore

    If this works when setting ipad backup  it will ask if you want to use iCloud backup

    Click yes & use same apple ID & password

    Pick a passcode you remember six digits like you date month year of birth.

    Good Luck

    Cheers

    Brian  age 66

  • by babowa,

    babowa babowa Oct 6, 2016 7:44 PM in response to Briansyddall
    Level 7 (32,222 points)
    iPad
    Oct 6, 2016 7:44 PM in response to Briansyddall

    Pick a passcode you remember six digits like you date month year of birth.

     

    Although that is easy to remember, it is an extremely bad idea as it is far too easy to guess or hack into. A password should always be a string of letters/numbers/symbols that make no sense or possibly a complete part of a very long sentence - anything but personal information.