kcrosby
Level 1 (5 points)
iPhone

Q: phone app keeps freezing after updating to version 10.0.2

I have an iPhone 6 and am experiencing the phone app freezing occasionally since updating the iOS to version 10.0.2.  I've rebooted the device to clear the issue although have now noticed that the problem does clear after a period of delay (couple of minutes).

iPhone 6, iOS 10.0.2

Posted on Sep 29, 2016 5:54 AM

by Ella Fitzgerald,Solvedanswer
Ella Fitzgerald Ella Fitzgerald
Level 4 (2,494 points)
iPhone
A:

Try these general steps. They could help.

1. Reset your iPhone by pressing and holding Sleep/Wake and Home buttons.

2. Sign out from your iCloud account and sign back in again.

Posted on Sep 30, 2016 12:05 PM

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kcrosby

Q: phone app keeps freezing after updating to version 10.0.2

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  • Helpful answers

  • by Ella Fitzgerald,Solvedanswer

    Ella Fitzgerald Ella Fitzgerald Sep 30, 2016 12:05 PM in response to kcrosby
    Level 4 (2,494 points)
    iPhone
    Sep 30, 2016 12:05 PM in response to kcrosby

    Try these general steps. They could help.

    1. Reset your iPhone by pressing and holding Sleep/Wake and Home buttons.

    2. Sign out from your iCloud account and sign back in again.

  • by ACCENTURO,

    ACCENTURO ACCENTURO Sep 29, 2016 5:17 PM in response to Ella Fitzgerald
    Level 1 (8 points)
    Windows Software
    Sep 29, 2016 5:17 PM in response to Ella Fitzgerald

    signing out from iCloud solves the problem, which unfortunately appears again after a new sign in.

  • by kcrosby,

    kcrosby kcrosby Sep 30, 2016 12:12 PM in response to Ella Fitzgerald
    Level 1 (5 points)
    iPhone
    Sep 30, 2016 12:12 PM in response to Ella Fitzgerald

    Thanks Ella.  I've have been resetting (rebooting) the iphone to get it working but it then later freezes in the phone app.

    I've also now tried signing out and then back in to iCloud and again is only a temporary fix (as pointed out by Accenturo) as it later freezes in the phone app. Leaving the handset for a period of a few minutes also works, although quite frustrating.