iMessage not compatible anymore

Question

Level 1

4 points

iMessage not compatible anymore

ever since current update iMessage doesn't work with non apple devices. I see a fix online but you need an iPhone to correct it. I no longer ha

iPad mini Wi-Fi

Posted on Sep 29, 2016 7:51 AM

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Answer 1

raina_b22

Community Specialist

Sep 30, 2016 9:16 AM in response to elsie50

Hi there, elsie50!

Thanks for reaching out to the Apple Support Communities! It sounds like you are trying to deregister your phone from iMessages. That is a great question and the good news is there are steps to get this done without an iPhone. Check out this article that has steps to Deregister iMessage on your iPhone or online . Specifically:

Deregister iMessage online

If you don't have access to your iPhone, you can deregister iMessage online. After you complete deregistration, your phone number is removed from iMessage services. You should be able to receive text messages right away but it might take a few hours for some Apple devices to recognize that you're not using iMessage when they send you a message.

If someone sends an iMessage to your Apple ID, you'll get it on your other Apple devices. If someone sends a text to your phone number, you'll get the message only on your phone.

Have a great day!

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Answer 2

elsie50 Author

Level 1

4 points

Sep 30, 2016 10:10 AM in response to raina_b22

TThanks, but when I do that I get an error message saying my number is not connected with my iMessage. I believe my iMessage is using my email address. Now what?

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Answer 3

Csound1

Level 9

60,063 points

Sep 30, 2016 10:12 AM in response to elsie50

Messages has never worked on non-Apple devices, nothing has changed, it still doesn't.

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Answer 4

elsie50 Author

Level 1

4 points

Sep 30, 2016 10:33 AM in response to Csound1

I Had always been able to text friends with non apple devices and now I am unable to send or receive from them.

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Answer 5

Csound1

Level 9

60,063 points

Sep 30, 2016 10:43 AM in response to elsie50

Texts are not iMessages, all phones can send texts, only Apple phones can send iMessages. Did you deregister your number with iMessage before changing phones to a non-Apple phone.

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Answer 6

elsie50 Author

Level 1

4 points

Sep 30, 2016 10:54 AM in response to Csound1

I did not, although I did a factory reset on the phone. I don't understand why my iPad could receive the texts on iMessage from non apple people and now it can't?

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Answer 7

Csound1

Level 9

60,063 points

Sep 30, 2016 11:02 AM in response to elsie50

Because they were texts and not iMessages, just as I said before, you need to deregister your number as a Message receiver now that you no longer have an iPhone to receive them on.

Here is a link to do that

Deregister iMessage on your iPhone or online - Apple Support

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