tgpooley
Level 1 (4 points)
Publishing

Q: Can't save my iBook changes in iBooks Author 2.5. Every time I save or close the program it crashes and no changes are saved. What can I do?

Hi everybody!

 

Im having a problem: can't save my iBook changes in iBooks Author 2.5. Every time I save or close the program it crashes and no changes are saved.

 

I'm using a mid 2012 MacBook Pro Retina with macOs Sierra 10.12 and iBooks Author v.2.5. It was working fine until I upgraded my system and iBooks Author.

 

Any ideas?

 

Thank you in advance for your attention.

MacBook Pro (Retina, Mid 2012), macOS Sierra (10.12), iBooks Author 2.5

Posted on Sep 29, 2016 9:03 AM

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tgpooley

Q: Can't save my iBook changes in iBooks Author 2.5. Every time I save or close the program it crashes and no changes are saved. What ... more

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  • Helpful answers

  • by chris_g1,

    chris_g1 chris_g1 Sep 30, 2016 1:44 PM in response to tgpooley
    Community Specialists
    Sep 30, 2016 1:44 PM in response to tgpooley
    Greetings tgpooley,

    Thank you for using Apple Support Communities. It seems like you are trying to edit a book in iBooks Author and when you try to save the changes the app crashes without saving the changes. 
    Since you just updated macOS and the app we should test if this is a profile issue or a system wide issue.  I would recommend you read these articles, they may be able to help troubleshoot the issue. 

    If you start the computer in safe mode it will disable other software that may be interfering and causing it to close. Make some changes and try to save them to see if it has the same issue. 

    Try safe mode if your Mac doesn't finish starting up - Apple Support

    If it still has trouble we can create a new test user which has no other software installed and see if the issue persists.
    How to test an issue in another user account on your Mac - Apple Support

    If iBooks Author still crashes in a new user it is a system wide issue and we can uninstall the app and reinstall it. 

    macOS Sierra: Install, update, and uninstall apps


    Take care.

  • by tgpooley,Helpful

    tgpooley tgpooley Oct 2, 2016 1:12 AM in response to chris_g1
    Level 1 (4 points)
    Publishing
    Oct 2, 2016 1:12 AM in response to chris_g1

    Hi Chris,

     

    I have followed the steps you proposed on your post and I keep having the same problem. I have tried in safe mode, I created a new test user and, finally, I uninstalled iBooks Author and reinstalled it, as the problem persisted. After all, iBooks Author crashes again and again. Sometimes, when I do a small change (just a few letters), I am able to save. But if I make more extensive changes it crashes.

     

    Is there anything else I can do to solve this problem?

     

    Thanks!

     

    tgpooley

  • by mario49,Helpful

    mario49 mario49 Oct 2, 2016 1:12 AM in response to tgpooley
    Community Specialists
    Oct 2, 2016 1:12 AM in response to tgpooley
    Hey tgpooley,

    Thank you for using the Apple Support Community. Due to the nature of your issue, you may find more information by using another one of Apple's support resources - Contact Apple Support

    Take care.

  • by tgpooley,

    tgpooley tgpooley Oct 2, 2016 1:15 AM in response to mario49
    Level 1 (4 points)
    Publishing
    Oct 2, 2016 1:15 AM in response to mario49

    Hi Mario,

     

    I think I found out where the problem came from, after trying a few things. I was dragging and dropping vector graphics into iBooks Author, as they where accepted by the program. I replaced all the vector graphics for .png format and everything seems to work fine again.

     

    Thanks Chris and Mario for taking your time helping me!

     

    Take care.

     

    tgpooley

  • by becky_s22,

    becky_s22 becky_s22 Oct 4, 2016 5:17 AM in response to tgpooley
    Community Specialists
    Oct 4, 2016 5:17 AM in response to tgpooley
    Hey tgpooley,

    Glad that got resolved. Don't hesitate to message us back if you need help in the future. 

    Take care.