powrider686

Q: Dropping 4G service and getting stuck in 3G/1X

Hello,

I have an iPhone 6, and just updated to iOS 10 about 4 days ago. Now the phone has horrible service, and I live in the mountains and drive a lot, so the phone is constantly switching through towers. It constantly drops service, or gets stuck in 3G or 1X and I have to toggle airplane mode on and off to get service back. This disconnects the Bluetooth as well, which is quite an inconvenience when you are driving.

 

I have done a hard reset to the phone, as well as resetting all network settings,  but to no avail.

 

Any ideas? Or a software update coming?

iPhone 6, iOS 10.0.1

Posted on Sep 29, 2016 12:07 PM

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Q: Dropping 4G service and getting stuck in 3G/1X

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  • by Ulexes138,

    Ulexes138 Ulexes138 Sep 30, 2016 1:59 PM in response to powrider686
    Community Specialists
    Sep 30, 2016 1:59 PM in response to powrider686
    Hello powrider686,

    Thanks for reaching out to the Apple Support Community. I know how important it is to be able to rely on your reception and I'd like to help. You were off to a good start with resetting the network settings.

    Sometimes with updates come new carrier settings. These settings come from your wireless service and can be updated by following the article below:

    Update your carrier settings on your iPhone or iPad

    If the behavior persists, or you run into any trouble, the entire community is here to help.
    ​Best Regards