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Helpful answers
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Sep 30, 2016 2:36 PM in response to Charisaby sharonnh,I'm having a similar issue. I've mostly noticed it when using youtube or Google. The screen turns black when I turn the phone horizontal, or touch the screen. No spinning icon, just black. Fortunately I don't lose where I was...yet. Sometimes the touch screen doesn't work either
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Sep 30, 2016 2:37 PM in response to Charisaby Alexm87,Hey Charisa,
Thank you for using the Apple Support Communities. We can see from your post that you’re having issues with your iPhone 6S Plus restarting randomly with a blank screen. We understand that having a reliable phone is important so we'd be happy to provide you with some direction to resolve this. Let's start by following the steps in the following link, in the section called "If your device turns on but gets stuck during start up": If your iPhone, iPad, or iPod touch won‘t turn on.
If you've experienced this more often than normal, you'll want to backup with these steps here: How to backup your iPhone, iPad, and iPod touch. Once complete, Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings. This will allow iTunes to download a fresh copy of the iOS for your device and you'll be able to restore from a previously stored backup.
Let us know if this helps
Regards.
