rhoanfromdolores

Q: iTunes & App store freezes the screen whenever you tap on it

I'm using iPhone 6s with iOS 9.3.5. When I go to settings and tap 'iTunes & App Store' option it freezes the screen. I can't do anything unless I go back to home. When I go back to settings, it's still frozen. App store doesn't open as well even iTunes Store. Now I can't download or update anything on my iPhone.

 

Another is I can't copy music from my Mac to my iPhone. I was able to do that before but it doesn't. Even if I click on sync on my Mac, it doesn't show the music on my iPhone.

 

Thank you so much for your quick response. I am a loyal apple user please help.

iPhone 6s, iOS 9.2

Posted on Sep 29, 2016 1:59 PM