Airfield Geek
Level 1 (12 points)
Mac OS X

Q: Sierra killed my Canon EOS Utility

Hi,

 

If anyone at Apple is paying attention, listen up!

 

You built a computer empire on graphics ability, design, photograph (remember when the majority of you 3% marketshare were arty/designer types banging on to their normal friends and colleague how great Macs were??) - Please include Canon in you development work on new OS, Sierra has killed (an albeit third party) application that people use daily in work, commerce and hobbies Canon EOS Utility no longer works in the final release of Sierra - It worked on the betas until very recently - Now it opens, but doesn't recognise EOS digital bodies!!! No more remote shooting, no more instant 'retina' reviews on screen - honestly I can get that on XP which I have on a partition - WHAT ARE YOU PLAYING AT????!

 

What tweak was made at the last minute that broke this - why wasn't Canon given a chance to fix this so it could be patched on Sierra launch day?????? What was the huge problem that suddenly appeared too late to allow Canon to look at it? I'm sure Canon would love to closedown it's entire MAC software division and save a reasonable sized fortune in the process - Why give them a reason to do that and tell all their loyal photographers, you know what, we only write Manufacture certified tools and drivers for Windows???

 

Seems you've also stopped most of the PIXMA printers from working too - You cannot lay the blame solely at Canon's door, you've been developing this OS release for at least a year and probably 3 years in some form - Allow your peripherals partners to keep up?

 

 

You don't continue to be the best by not playing well with others.

MacBook Pro with Retina display, macOS Sierra (10.12)

Posted on Sep 29, 2016 3:13 PM

Close
Airfield Geek

Q: Sierra killed my Canon EOS Utility

  • All replies
  • Helpful answers

  • by den.thed,

    den.thed den.thed Sep 29, 2016 4:15 PM in response to Airfield Geek
    Level 7 (27,755 points)
    Sep 29, 2016 4:15 PM in response to Airfield Geek

    Sounds more to me like Canon was/is dragging their feet with updates.

     

    http://www.canonrumors.com/product-advisory-macos-sierra-issues-with-canon-softw are/

     

    .

  • by IMacRYP,

    IMacRYP IMacRYP Oct 3, 2016 5:53 AM in response to Airfield Geek
    Level 1 (8 points)
    Desktops
    Oct 3, 2016 5:53 AM in response to Airfield Geek

    I have also had this issue! And I'm going out of my mind. I have a CF card that I don't have a reader for and can't get my photos (which is my business!!) off the camera. All the CF readers I have read up on lately are saying they corrupt the images. And I just can't risk it! Its been a week now since the shoot and I am pulling my hair out with the stress!

    Apple, Canon get this issue sorted ASAP!!

  • by Ranger.Jay,

    Ranger.Jay Ranger.Jay Oct 3, 2016 8:50 AM in response to IMacRYP
    Level 1 (4 points)
    Mac OS X
    Oct 3, 2016 8:50 AM in response to IMacRYP

    While it's an annoying work-around, you can download your photo using Dropbox and a wired USB connection. You can get a free Dropbox account (I'm sure other cloud services can do this) and set it up to automatically download photos to any connected camera when plugged in, to any folder you choose. Not as convenient as WiFi but will work until Apple and Canon learn how to dance again.

  • by IMacRYP,

    IMacRYP IMacRYP Oct 3, 2016 10:29 AM in response to Ranger.Jay
    Level 1 (8 points)
    Desktops
    Oct 3, 2016 10:29 AM in response to Ranger.Jay

    Ranger.Jay, you are an absolute life safer!!!!! Thank you SOOOOOOOOOOOOOOOO much! I don't use it that much and completely forgot that I could use it. Thank you again!!!

  • by Csound1,

    Csound1 Csound1 Oct 3, 2016 10:30 AM in response to Airfield Geek
    Level 9 (51,432 points)
    Desktops
    Oct 3, 2016 10:30 AM in response to Airfield Geek

    Do you mean that Canon failed to keep their software up to date?

  • by BobTheFisherman,

    BobTheFisherman BobTheFisherman Oct 3, 2016 11:52 AM in response to Csound1
    Level 6 (15,734 points)
    Oct 3, 2016 11:52 AM in response to Csound1

    That's what I took away from his post.

  • by lannigan,

    lannigan lannigan Oct 14, 2016 7:12 PM in response to Airfield Geek
    Level 1 (4 points)
    Oct 14, 2016 7:12 PM in response to Airfield Geek

    For the meantime I'm using the Image Capture app which is included in your Applications folder. It recognizes my Canon 7D (and I'm assuming all Canon cameras). I became familiar with the Image Capture app because that's what I use to retrieve movie files and stills from my GoPro cameras. I believe the app comes pre-installed on all Mac computers.

  • by rstetz,

    rstetz rstetz Oct 17, 2016 9:22 AM in response to IMacRYP
    Level 1 (4 points)
    Oct 17, 2016 9:22 AM in response to IMacRYP

    I'm having same issue...I just used Photos to upload everything. I shot video with it and it worked fine. I figured that'd be the simple and most obvious work around or am I missing something?

  • by Flowers,

    Flowers Flowers Oct 17, 2016 4:02 PM in response to Airfield Geek
    Level 2 (228 points)
    Mac OS X
    Oct 17, 2016 4:02 PM in response to Airfield Geek

    I did receive e-mail from Canon that refers to chart addressing what and what is not compatible with Sierra OS, should this be helpful, though hoping compatibility issues will be addressed

    https://www.usa.canon.com/internet/portal/us/home/support/self-help-center/canon -software?RID=1-SQJUK7&CON=1-KZ7-2333&PR…

  • by Ranger.Jay,

    Ranger.Jay Ranger.Jay Oct 17, 2016 6:06 PM in response to Flowers
    Level 1 (4 points)
    Mac OS X
    Oct 17, 2016 6:06 PM in response to Flowers

    That chart says Utility 2 works over wifi which seem absolutely wrong in my case at least. I haven't been able to get EOS Utility to load at all. I just get error messages. I have no problem downloading photos with various other programs over USB but Canon's EOS Utility won't even load since going to Sierra.

    I purchased the 70D largely because it offer a wifi connection and that is now broken. The way I work, wifi makes things far more convenient for me and if anyone has a way to get this to work, please share.

     

    I sold my MyFi card when I bought the 70D. That's looking like a mistake now.

  • by ChrisNorfolkUK,

    ChrisNorfolkUK ChrisNorfolkUK Oct 20, 2016 8:02 AM in response to Airfield Geek
    Level 1 (4 points)
    Oct 20, 2016 8:02 AM in response to Airfield Geek

    I use this in my day to day working life and have the same problems, I got in touch with Canon and got the following reply:

     

    Thank you for your request and for contacting Canon.

    In response to your enquiry regarding your EOS 700D and the use of EOS Utility on your MacOS 10.12 Sierra computer we have to inform you that there is not yet a version available for this OS system.

    We would advise you to keep an eye on the support site during the coming weeks for the availability of the version for MacOS 10.12 Sierra.

    Once again, thank you for contacting Canon. We trust this information has answered your enquiry. Should you have any further questions, please do not hesitate to contact again.

  • by Ineke139,

    Ineke139 Ineke139 Oct 20, 2016 12:48 PM in response to ChrisNorfolkUK
    Level 1 (4 points)
    Oct 20, 2016 12:48 PM in response to ChrisNorfolkUK

    Hi

    I got exactly the same answer as Chris. I have the feeling that it is simply a standard answer that everybody gets..

    I did not know about this problem only AFTER I installed Sierra and it is a bit risky to go back to the other OS.

    I can upload my photos now via a USB card reader (IPhotos also does NOT work when I connect my Canon!).

    But the biggest problem I have now is that I cannot use EOS Utility anymore for making macro photos. I used to connect my camera with USB cable to my Mac; opened EOS Utility and using live view I made photos with my computer. Perhaps anyone has a solution?

    thanks

  • by Airfield Geek,

    Airfield Geek Airfield Geek Oct 21, 2016 2:50 PM in response to Airfield Geek
    Level 1 (12 points)
    Mac OS X
    Oct 21, 2016 2:50 PM in response to Airfield Geek

    Since my original post, I've been digging at Canon on a regular basis and get pretty much stonewalled by customer services, who basically said your camera is old and we aren't interested.

     

    Then after a wordy rant on response to another copy and paste reply I got this.......

     

    Dear Mr Walton

    Thank you for your inquiry regarding EOS Utility and macOS 10.12 Sierra.  Canon is currently verifying operations of its software with macOS 10.12 (Sierra). We are actively researching this issue.   I have included a link to the page on our Website concerning this issue.  My name is Scott and I am with the Canon Customer Relations Department.  We represent the Office of the President of Canon USA.  I will contact you when we have additional information.

     

    https://www.usa.canon.com/internet/portal/us/home/support/self-help-center/canon -software

     

     

    Sincerely,

     

     

     

    Scott


    Seems I may have gotten through, but 2 weeks on and no further news.... We'll see? I will of course update the thread if and when Canon fix the issue.


    Since there have been a bunch of solutions posted above,


    1. I have no issue getting images of the camera, I have very fast CF card reader and a built in SD reader for my EOS 1


    2. Its the loss of long term timer and interval capture and remote adjustment of exposure, white balance, focus, etc that is my issue. I've contacted TetherTools who were very helpful, but the software they offer is also currently down due to Canon's issue (use the same background databases, apparently)


    For the same reason, Eye-Fi cards are no good image upload no controls, plus the one I had for a compact point and shoot won't work on either EOS as the magnesium body blocks connection - I'll relay this to you all as it made me laugh - Because in one of my rants I mentioned to Canon that by killing USB support they were forcing me to explore expensive wireless transmission, they actually suggest Eye-Fi without actually reading why I needed tethering on the OP!! It felt like an automated response, like them the supermarket online shopping replace a lemon with lemon scented cleaner because the word 'lemon' set off the algorithm.