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Sep 30, 2016 12:56 PM in response to turingtest2by BarbarahC,Valiant effort, but nada.
Here's what diagnostics shows:
Microsoft Windows 10.0 x64 Home Premium Edition (Build 14393)
HP HP Notebook
iTunes 12.5.1.21
FairPlay 2.11.7
Apple Application Support 5.0.1
iPod Updater Library 12.0
Apple Mobile Device 10.0.0.18
Apple Mobile Device Driver 1.67.0.0
Bonjour 3.1.0.1 (333.18)
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084
iCloud for Windows 5.2.2.87
iTunes Serial Number 000002906331336C
Current user is not an administrator.
The current local date and time is 2016-09-30 14:55:20.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** Runtime Libraries ****
c:\windows\system32\ucrtbase.dll: 10.0.14393.0
c:\windows\system32\msvcr120.dll: 12.0.21005.1
c:\windows\system32\msvcp120.dll: 12.0.21005.1
c:\windows\system32\msvcp100.dll: 10.0.40219.325
c:\windows\system32\msvcr100.dll: 10.0.40219.325
c:\windows\system32\msvcp110_win.dll: 10.0.14393.0
**** External Plug-ins Information ****
No external plug-ins installed.
**** Device Connectivity Tests ****
iPodService 12.5.1.21 (x64) is currently running.
iTunesHelper 12.5.1.21 is currently running.
Apple Mobile Device Service service 3.3.0.0 is currently running.
No Universal Serial Bus Controller found.
No FireWire (IEEE 1394) Host Controller found.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
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Sep 30, 2016 12:59 PM in response to BarbarahCby BarbarahC,Here's the diagnostics when iTunes is run as Administrator:
Microsoft Windows 10.0 x64 Home Premium Edition (Build 14393)
HP HP Notebook
iTunes 12.5.1.21
FairPlay 2.11.7
Apple Application Support 5.0.1
iPod Updater Library 12.0
Apple Mobile Device 10.0.0.18
Apple Mobile Device Driver 1.67.0.0
Bonjour 3.1.0.1 (333.18)
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084
iCloud for Windows 5.2.2.87
iTunes Serial Number 000001E048CDB11C
Current user is an administrator.
The current local date and time is 2016-09-30 14:58:23.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** Runtime Libraries ****
c:\windows\system32\ucrtbase.dll: 10.0.14393.0
c:\windows\system32\msvcr120.dll: 12.0.21005.1
c:\windows\system32\msvcp120.dll: 12.0.21005.1
c:\windows\system32\msvcp100.dll: 10.0.40219.325
c:\windows\system32\msvcr100.dll: 10.0.40219.325
c:\windows\system32\msvcp110_win.dll: 10.0.14393.0
**** External Plug-ins Information ****
No external plug-ins installed.
**** Device Connectivity Tests ****
iPodService 12.5.1.21 (x64) is currently running.
iTunesHelper 12.5.1.21 is currently running.
Apple Mobile Device Service service 3.3.0.0 is currently running.
No Universal Serial Bus Controller found.
No FireWire (IEEE 1394) Host Controller found.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
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Sep 30, 2016 1:20 PM in response to BarbarahCby turingtest2,Follow the instructions. Update the driver associated with Apple iPhone currently shown under Portable Devices.
tt2
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Sep 30, 2016 2:56 PM in response to BarbarahCby BarbarahC,Oh, by the way, this is a fresh install of iTunes on a new computer.
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Sep 30, 2016 4:06 PM in response to BarbarahCby turingtest2,If you explicitly chose the usbaapl64.inf file then that ought to have done the trick. The next option is to try the "for older video cards" release.
tt2
