iPhone keeps asking to sign-in to old Apple ID?

Today I have been bombarded with numerous requests from my phone to "Enter the Password for 'oldemail@oldemail.com' in Settings" all day. I changed the e-mail for my Apple ID months ago, yet still parts of my phone carry with it my old e-mail address regardless of the official change. More so, I've typed in my password for my old Apple ID and no matter what, it rejects it even though I know it is correct (I didn't change passwords when I switched e-mails). Has anyone had this issue and knows anyway to solve it? Any help would be much appreciated. Thanks. x

MacBook Air (13-inch, Early 2014), OS X Yosemite (10.10.1)

Posted on Sep 29, 2016 4:12 PM

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Question marked as Top-ranking reply

Posted on Sep 30, 2016 4:52 PM

Hello and welcome to Apple Support Communities, krissoileau1!

If I’m understanding your post right, you're being prompted to enter in the password for an Apple ID you no longer use. I know receiving continuous prompts to enter in your Apple ID password is not an experience anyone would expect to have after they changed their Apple ID email address, so I'm happy to help you get this sorted out.

One reason you may be experiencing this is if you did not completely sign out of iCloud on your iPhone prior to changing your Apple ID email address. This is especially true if you're seeing the old Apple ID email address listed in Settings > iCloud. If this is the case, you will first want to take a look at If iCloud asks you for the password to your previous Apple ID , specifically this section:

Change your Apple ID temporarily

Use these steps to change your Apple ID temporarily:

  1. Sign in to your Apple ID account page.
  2. Click Edit in the Account section, then click Change Email Address.
  3. Change your Apple ID to the email address that iCloud is asking you to sign in with.
  4. Sign out of your account page.

Then sign out of iCloud on your iPhone, iPad, or iPod touch:

  1. Tap Settings > iCloud on your iOS device.
  2. Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm.
  3. Tap Keep on My [Device] or Delete from My [Device], and enter the password for your Apple ID. Your data remains in iCloud, and is updated on your device when you sign in to iCloud again.
  4. If you're signed in on more than one device with this Apple ID, repeat steps 1-3 on each device.
  5. Go to your Apple ID account page, and sign in again.
  6. Change your Apple ID to the email address that you want to use. You'll need to verify the email address.
  7. Tap Settings > iCloud on your iOS device, and sign in with your new Apple ID.

Once you have successfully completed those steps, I recommend you also take a look at What to do after you change your Apple ID email address or password , just to make sure you're signed in with the new id everywhere possible on your iPhone.

Thanks for using Apple Support Communities.

Take care.
28 replies
Question marked as Top-ranking reply

Sep 30, 2016 4:52 PM in response to krissoileau1

Hello and welcome to Apple Support Communities, krissoileau1!

If I’m understanding your post right, you're being prompted to enter in the password for an Apple ID you no longer use. I know receiving continuous prompts to enter in your Apple ID password is not an experience anyone would expect to have after they changed their Apple ID email address, so I'm happy to help you get this sorted out.

One reason you may be experiencing this is if you did not completely sign out of iCloud on your iPhone prior to changing your Apple ID email address. This is especially true if you're seeing the old Apple ID email address listed in Settings > iCloud. If this is the case, you will first want to take a look at If iCloud asks you for the password to your previous Apple ID , specifically this section:

Change your Apple ID temporarily

Use these steps to change your Apple ID temporarily:

  1. Sign in to your Apple ID account page.
  2. Click Edit in the Account section, then click Change Email Address.
  3. Change your Apple ID to the email address that iCloud is asking you to sign in with.
  4. Sign out of your account page.

Then sign out of iCloud on your iPhone, iPad, or iPod touch:

  1. Tap Settings > iCloud on your iOS device.
  2. Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm.
  3. Tap Keep on My [Device] or Delete from My [Device], and enter the password for your Apple ID. Your data remains in iCloud, and is updated on your device when you sign in to iCloud again.
  4. If you're signed in on more than one device with this Apple ID, repeat steps 1-3 on each device.
  5. Go to your Apple ID account page, and sign in again.
  6. Change your Apple ID to the email address that you want to use. You'll need to verify the email address.
  7. Tap Settings > iCloud on your iOS device, and sign in with your new Apple ID.

Once you have successfully completed those steps, I recommend you also take a look at What to do after you change your Apple ID email address or password , just to make sure you're signed in with the new id everywhere possible on your iPhone.

Thanks for using Apple Support Communities.

Take care.

Aug 17, 2017 8:23 AM in response to dave1law

I managed to fix my iPhone by doing a complete restore through iTunes. theres a special way do it just google complete iPhone 7 restore. and follow the directions and it fixes the problem (good videos on youtube). the only thing is i haven't bothered tring to restore back up to my iPhone because i think the problem may come back if i do. so in other words you will loss a lot of stuff off your iPhone other then contacts and what ever is linked to the apple id that you want to use (unless you use a new one) but its the only way to fix it.

Jul 17, 2017 9:53 PM in response to Karen Brooks2

So I finally fixed my husband's new phone. I did a restore and set it up as new, and he opted not to install a bunch of old apps (mostly games he didn't play anyway). The apps he did choose were relatively new and definitely purchased with his own iTunes account. So far, several hours later, no annoying popup asking to log in to my account.


The key seemed to be that I made sure the apps available to restore via his computer were only the ones purchased through his account. Setting up the new phone with a backup of the old included some old apps that were purchased with my account.

Oct 21, 2017 8:28 PM in response to krissoileau1

Has anyone come up with any other solutions to this problem? I resolved my instance (I think) by deleting all songs from my Music app. I think the prompt for the password to an invalid, expired, and deleted iTunes account came from some old shared songs. I don’t have a way to identity which songs those are, so I just deleted the whole list. I can’t find anything about identifying the old shared songs in iTunes and deleting them so this issue does’t re-occur. Any thoughts or ideas?

Nov 4, 2017 1:04 PM in response to krissoileau1

The most likely reason this is happening is that you have songs in your library from another person. When your iPhone restores from a backup, it steps through each song and if the song was originally purchased by someone other than you, it prompts you to login as that other person.

There's two ways to fix this, besides erasing your entire iPhone and just starting fresh.

Delete the affected songs

This is the method I chose because I didn't want to have to deal with this again during my next upgrade.

Use the Track Down Purchases iTunes script for $1.99 on your Mac to find and delete the affected songs. Then, sync your old iPhone with iTunes, manually back it up, and then restore again from your new iPhone.

More details from this article:

http://www.aboutfact.com/iphone-asking-somebody-apple-id

Nov 1, 2016 5:03 PM in response to krissoileau1

I've had the same problem since doing a restore last week. I'm being asked for an email address that was never used as an apple id. The request repeats every minute or two (usually in pairs).. I've tried logging into icloud/apple with the id and I get an error message that the account doesn't exist. Upgrading to the most recent iOS update did not help. Doing another restore did not help. No app is hanging during download. I'm stumped and I'm wasting too much time on this.

Nov 17, 2016 2:42 PM in response to djf2001

Having the same trouble. Started when I got my new iphone 7 and used my last iphone 6 icloud back up copy to restore. Now it wants the password to what was my apple id 3 years ago that doesn't exist anymore. Is it possible that restoring my itunes music library it asks for the old password for songs that were bought at the time the old Id was used...? All apps have now been sucessfully restored on my new phone...

Jun 21, 2017 11:14 AM in response to AppleJoe

I'm having the same issue. I just got an iphone 7 and used my icloud backup from my old iphone to get all the data onto the 7. But a popup keeps asking for my mom's apple ID email and password- which I used years ago to download a few things on her devices. But all of those apps/music have since been under my apple id and my icloud for years. I can't go change the email address on the Apple ID account page to my mom's because that is currently her ID. When I do log into my mom's ID when it pops up, my phone can't update or download any new apps. So then I log out of itunes/app store and retry, which is when the popup appears asking for my mom's ID.



I never had this problem on my old iphone, ipad, or mac. And no we don't have family sharing on. I've tried signing in/out of everything, resetting the phone, deleting and redownloading apps, etc.

Jul 12, 2017 8:38 PM in response to lindsay270

Having the exact same issue with my husband's new iPhone 7. It keeps asking to sign in to my (not his) account. Have tried signing out of everything (both phones and both computers), turning off phone, etc.


I set up the phone from a backup of his old one...should I try to erase and set up as new? The problem is, I have no idea which of his old apps he bought with my ID and which with his...I imagine as soon as I try installing ones bought with my ID the same problem will occur again.

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iPhone keeps asking to sign-in to old Apple ID?

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