ljose1976
Level 1 (4 points)
iPhone

Q: why can't I get email notifications on my Lock screen

I have my notifications for emails set to be seen in lock screen but they don't appear there. I have the iphone 6s plus. I don't know what else to do. please help.

Posted on Sep 29, 2016 6:16 PM

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ljose1976

Q: why can't I get email notifications on my Lock screen

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  • by alex_h1,

    alex_h1 alex_h1 Sep 30, 2016 5:50 PM in response to ljose1976
    Community Specialists
    Sep 30, 2016 5:50 PM in response to ljose1976
    Hi there, ljose1976!



    Thanks for reaching out to the  Apple Support Communities! It sounds like you are not getting notifications for your emails. I know how important it is to be sure the notifications are working properly. Check out this article to Use Notifications on your iPhone, iPad, and iPod touch. Specifically:
     

    If you don't see notifications for a specific app

    To get notifications, connect to a Wi-Fi or cellular network. If you don't get notifications for a specific app, try these steps:

    1. Make sure that the app supports notifications. Go to Settings > Notifications, select the app, and make sure that Notifications are turned on.
    2. If you have notifications turned on for an app but you're not receiving alerts, the alert style might be set to None. Go to Settings > Notifications and check that your Alert Style is set to Banners or Alerts.
    3. Make sure that you’re signed in to your Apple ID. Go to Settings > iTunes & App Stores and enter your Apple ID and password.
    4. Make sure that Do Not Disturb is turned off. Go to Settings > Do Not Disturb and tap Manual if it's turned on.
    5. If you’ve recently installed an app or restored from a backup, open the app to start getting notifications.


    Have a great day!

  • by ljose1976,

    ljose1976 ljose1976 Sep 30, 2016 7:00 PM in response to alex_h1
    Level 1 (4 points)
    iPhone
    Sep 30, 2016 7:00 PM in response to alex_h1

    I Already did this. Email notifications still don't show up on my lock screen.

  • by AppleJen77,

    AppleJen77 AppleJen77 Sep 30, 2016 7:05 PM in response to ljose1976
    Community Specialists
    Sep 30, 2016 7:05 PM in response to ljose1976
    Hi ljose1976!

    Since those steps didn't work, it would be a good idea to be sure there is not a software issue as the root cause of this for you.
    1. Check out this article for the steps for How to backup your iPhone, iPad, and iPod touch. 
    2. Use this article for the steps to Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings.
    3. Once that is done, set the phone up as new and test the phone to see if the issue is still going on. Then, follow this article to Restore your iPhone, iPad, or iPod touch from a backup
    Cheers!