Garry Brooke
Level 1
(32 points)
Q: macOS Sierra - Apple Mail - can't access Gmail
Since updating to Sierra, my Apple Mail has not been able to log in to Gmail. At first Mail asked for my Gmail password on every startup but, now it doesn't ask for the password and I can't find any place in Apple Mail or Internet Accounts to enter the password.
Anyone else ?
iMac, macOS Sierra (10.12), late 2009, Core i5, 2.66Ghz, 12Gb
mercergirl
Level 1
(11 points)
I just got off of the phone with apple support. They said I must have changed my pw when upgrading, but I did not.
Anyway, they had me boot in safe mode, delete my apple account info and keychain on my mac, reboot, reboot, and recreate my iCloud info, then go back into mail (this is not an exact description of what we did, as I don't remember all the steps or order of them, so don't try this at home). After all that, when I entered the userid and pw, mail responded and my accounts were okay again.
I suggest you contact them via twitter @applesupport. That is how I resolved this. Thanks to great support from apple.
