Can't upgrade from Yosemite (10.10.5) to El Capitan - "This version of OS X 10.11 cannot be installed on this computer"

Question

Can't upgrade from Yosemite (10.10.5) to El Capitan - "This version of OS X 10.11 cannot be installed on this computer"

Hey.

I have a MacBook Pro (Retina, 15-inch, Late 2013) with OS X Yosemite 10.10.5.

I want to upgrade to El Capitan (10.11) - but NOT Sierra, because I have a lot of music software that is not compatible yet.

But it's impossible to find El Capitan in the App Store, so I called Apple Support, who told me to upgrade using this version:

Upgrade to OS X El Capitan - Apple Support

But that doesn't work, because the App Store says this:

"This version of OS X 10.11 cannot be installed on this computer."

Does anyone know how I can upgrade to El Capitan without having to download any illegal torrents and meddling with USB sticks etc.?

Thanks!

MacBook Pro (Retina, 15-inch, Late 2013), OS X Yosemite (10.10.5), 16GB RAM, 1TB SSD

Posted on Sep 30, 2016 2:49 AM

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Answer 1

anonyme4321

Level 6

17,275 points

Sep 30, 2016 2:57 AM in response to Per Christian Frankplads

Hi,

If you still have the installer app you can burn it to a usb key and upgrade by booting from it.

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Answer 2

Eau Rouge

Level 8

42,656 points

Sep 30, 2016 4:09 AM in response to Per Christian Frankplads

Your mac should be able to download and install El Capitan, so it is strange you are experiencing a problem.

Try again make sure you click on the correct link that takes you to the App Store.get El Capitan from the App Store.

If you are near an Apple Retail Store you could take the mac there to see if they will help you install it, you will have to make a Genius appointment first though.

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