Sajjad_MCH

Q: your computer restarted because of a problem

hello everyone,

This problem i think going to kill me!

i have this problem for to long, after i updated to Yosemite and now Sierra !

i have MacBook Pro (15-inch, Mid 2010) version 10.12

i installed to Sierra but still this problem is with me!

when i open anything sometimes mac will sudden restart

every day i think this happen to my mac for 20 times or more...

i read every site and search but i have no idea anymore!

please Help me

 

Message was edited by: Sajjad_MCH

Mac Pro, macOS Sierra (10.12)

Posted on Sep 30, 2016 4:03 AM

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Q: your computer restarted because of a problem

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  • Helpful answers

  • by ckuan,Helpful

    ckuan ckuan Sep 30, 2016 4:16 AM in response to Sajjad_MCH
    Level 7 (34,011 points)
    Sep 30, 2016 4:16 AM in response to Sajjad_MCH

    Run etrecheck from www.etrecheck.com and see what's running under the hood.

  • by Sajjad_MCH,

    Sajjad_MCH Sajjad_MCH Sep 30, 2016 5:19 AM in response to ckuan
    Level 1 (4 points)
    Desktops
    Sep 30, 2016 5:19 AM in response to ckuan

    doesn't work

     

    problem Report:

    Anonymous UUID:   5DE96734-0155-9538-41CD-FDB1CB758519

     

    Fri Sep 30 15:12:11 2016

     

    *** Panic Report ***

    panic(cpu 3 caller 0xffffff7f890b3982): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff90b1d0c000 0x0a5480a2, D0, P2/4\n"@/Library/Caches/com.apple.xbs/Sources/AppleGraphicsControl/AppleGraphic sControl-3.13.60/src/AppleMuxControl/kext/GPUPanic.cpp:127

    Backtrace (CPU 3), Frame : Return Address

    0xffffff809ee9aea0 : 0xffffff8005cf748c

    0xffffff809ee9af20 : 0xffffff7f890b3982

    0xffffff809ee9b000 : 0xffffff7f86add345

    0xffffff809ee9b0c0 : 0xffffff7f86ba90be

    0xffffff809ee9b100 : 0xffffff7f86ba9129

    0xffffff809ee9b180 : 0xffffff7f86e247f0

    0xffffff809ee9b2a0 : 0xffffff7f86bcac29

    0xffffff809ee9b2c0 : 0xffffff7f86ae3f3c

    0xffffff809ee9b370 : 0xffffff7f86ae1978

    0xffffff809ee9b560 : 0xffffff7f86ae3b6f

    0xffffff809ee9b650 : 0xffffff7f886453e7

    0xffffff809ee9b6b0 : 0xffffff7f886420d5

    0xffffff809ee9b730 : 0xffffff7f8862c98d

    0xffffff809ee9b760 : 0xffffff7f885ea3e6

    0xffffff809ee9b780 : 0xffffff7f885fab27

    0xffffff809ee9b7b0 : 0xffffff7f885fa9c6

    0xffffff809ee9b800 : 0xffffff7f885fa86c

    0xffffff809ee9b850 : 0xffffff7f885f93f5

    0xffffff809ee9b870 : 0xffffff7f885f5e51

    0xffffff809ee9b8a0 : 0xffffff7f88627a57

    0xffffff809ee9b8e0 : 0xffffff7f885f521f

    0xffffff809ee9ba60 : 0xffffff7f885f3b9d

    0xffffff809ee9bac0 : 0xffffff80062e7b3e

    0xffffff809ee9bb20 : 0xffffff80062e5d48

    0xffffff809ee9bb80 : 0xffffff80062eed31

    0xffffff809ee9bcc0 : 0xffffff8005dc9968

    0xffffff809ee9bdd0 : 0xffffff8005cfc23c

    0xffffff809ee9be30 : 0xffffff8005cd9b51

    0xffffff809ee9be80 : 0xffffff8005ced6e7

    0xffffff809ee9bf10 : 0xffffff8005df600e

    0xffffff809ee9bfb0 : 0xffffff8005ca9f66

      Kernel Extensions in backtrace:
         com.apple.driver.AppleMuxControl(3.13.60)[CB03417A-9373-3817-BEC7-43F2EE6AF3F9]@ 0xffffff7f890a5000->0xffffff7f890b8fff
            dependency: com.apple.driver.AppleGraphicsControl(3.13.60)[C07B10D3-D474-3217-A17A-3D4F11F0 282B]@0xffffff7f8909d000
            dependency: com.apple.iokit.IOACPIFamily(1.4)[4F7FB6AD-2498-3F71-827C-ED7AA4BF2511]@0xfffff f7f868ef000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[731443D8-78D5-30C8-939A-1ED3E857CA22]@0xffffff 7f86532000
            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[377FAA09-C02F-3FF4-A5DE-C0F2E711C8B0]@0 xffffff7f86a35000
            dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[7D89A61E-ED4E-32C7-8CC2-1D5B7E76E4 98]@0xffffff7f890a0000
         com.nvidia.web.NVDAResmanTeslaWeb(10.1.3)[19EB29CE-508E-38C4-A8EA-CC4EC915F2B5]@ 0xffffff7f86a8c000->0xffffff7f86cf4fff
            dependency: com.apple.iokit.IOPCIFamily(2.9)[731443D8-78D5-30C8-939A-1ED3E857CA22]@0xffffff 7f86532000
            dependency: com.apple.iokit.IONDRVSupport(2.4.1)[C1544DFB-9066-340F-AD0A-9302DC3E6841]@0xff ffff7f86a7c000
            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[377FAA09-C02F-3FF4-A5DE-C0F2E711C8B0]@0 xffffff7f86a35000
         com.nvidia.web.NVDANV50HalTeslaWeb(10.1.3)[954FB1DE-6AD8-321D-A70A-04121101627A] @0xffffff7f86d00000->0xffffff7f86fa8fff
            dependency: com.nvidia.web.NVDAResmanTeslaWeb(10.1.3)[19EB29CE-508E-38C4-A8EA-CC4EC915F2B5] @0xffffff7f86a8c000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[731443D8-78D5-30C8-939A-1ED3E857CA22]@0xffffff 7f86532000
         com.nvidia.web.GeForceTeslaWeb(10.1.3)[1099477E-2B6E-3CE5-837F-56AAEABD0D22]@0xf fffff7f885e2000->0xffffff7f886a8fff
            dependency: com.apple.iokit.IOPCIFamily(2.9)[731443D8-78D5-30C8-939A-1ED3E857CA22]@0xffffff 7f86532000
            dependency: com.apple.iokit.IONDRVSupport(2.4.1)[C1544DFB-9066-340F-AD0A-9302DC3E6841]@0xff ffff7f86a7c000
            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[377FAA09-C02F-3FF4-A5DE-C0F2E711C8B0]@0 xffffff7f86a35000
            dependency: com.nvidia.web.NVDAResmanTeslaWeb(10.1.3)[19EB29CE-508E-38C4-A8EA-CC4EC915F2B5] @0xffffff7f86a8c000

     

    BSD process name corresponding to current thread: EtreCheck

     

    Mac OS version:

    16A323

     

    Kernel version:

    Darwin Kernel Version 16.0.0: Mon Aug 29 17:56:20 PDT 2016; root:xnu-3789.1.32~3/RELEASE_X86_64

    Kernel UUID: 622D2470-C34D-31F9-A62B-6AA9A3C6A3CD

    Kernel slide: 0x0000000005a00000

    Kernel text base: 0xffffff8005c00000

    __HIB  text base: 0xffffff8005b00000

    System model name: MacBookPro6,2 (Mac-F22586C8)

     

    System uptime in nanoseconds: 1605954492583

    last loaded kext at 1344302725156: com.apple.driver.AppleXsanScheme    3 (addr 0xffffff7f89281000, size 32768)

    last unloaded kext at 1593943917011: com.apple.driver.AppleXsanScheme    3 (addr 0xffffff7f89281000, size 32768)

    loaded kexts:

    com.globaldelight.driver.BoomDevice    1.3

    com.globaldelight.driver.Boom2Device    1.1

    com.nvidia.CUDA    1.1.0

    com.nvidia.web.GeForceTeslaWeb    10.1.3

    com.nvidia.web.NVDANV50HalTeslaWeb    10.1.3

    com.nvidia.web.NVDAResmanTeslaWeb    10.1.3

    com.apple.filesystems.smbfs    3.1

    com.apple.driver.AppleHWSensor    1.9.5d0

    com.apple.driver.AGPM    110.23.7

    com.apple.driver.AudioAUUC    1.70

    com.apple.driver.pmtelemetry    1

    com.apple.filesystems.autofs    3.0

    com.apple.iokit.IOBluetoothSerialManager    5.0.0f18

    com.apple.driver.AppleOSXWatchdog    1

    com.apple.driver.AppleMikeyHIDDriver    127

    com.apple.driver.AppleMikeyDriver    276.26

    com.apple.driver.AppleHDA    276.26

    com.apple.driver.AppleUpstreamUserClient    3.6.4

    com.apple.iokit.IOUserEthernet    1.0.1

    com.apple.driver.AppleIntelHDGraphics    10.0.2

    com.apple.Dont_Steal_Mac_OS_X    7.0.0

    com.apple.driver.AppleHV    1

    com.apple.driver.ACPI_SMC_PlatformPlugin    1.0.0

    com.apple.driver.AppleIntelSlowAdaptiveClocking    4.0.0

    com.apple.driver.AppleIntelHDGraphicsFB    10.0.2

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport    5.0.0f18

    com.apple.driver.AppleSMCLMU    208

    com.apple.driver.AppleMuxControl    3.13.60

    com.apple.driver.AppleMCCSControl    1.2.13

    com.apple.driver.AppleSMCPDRC    1.0.0

    com.apple.driver.AppleLPC    3.1

    com.apple.driver.SMCMotionSensor    3.0.4d1

    com.apple.driver.AppleUSBCardReader    404.1.1

    com.apple.driver.AppleIRController    338

    com.apple.driver.AppleUSBTCButtons    251

    com.apple.driver.AppleUSBTCKeyboard    251

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0

    com.apple.BootCache    39

    com.apple.filesystems.hfs.kext    366.1.1

    com.apple.iokit.SCSITaskUserClient    394

    com.apple.iokit.IOAHCIBlockStorage    295.1.1

    com.apple.driver.AirPort.Brcm4331    800.20.24

    com.apple.driver.AppleFWOHCI    5.5.5

    com.apple.driver.AppleAHCIPort    326

    com.apple.iokit.AppleBCM5701Ethernet    10.2.6

    com.apple.driver.AppleSmartBatteryManager    161.0.0

    com.apple.driver.AppleACPIButtons    5.0

    com.apple.driver.AppleRTC    2.0

    com.apple.driver.AppleHPET    1.8

    com.apple.driver.AppleSMBIOS    2.1

    com.apple.driver.AppleACPIEC    5.0

    com.apple.driver.AppleAPIC    1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient    219.0.0

    com.apple.nke.applicationfirewall    171

    com.apple.security.quarantine    3

    com.apple.security.TMSafetyNet    8

    com.apple.driver.AppleIntelCPUPowerManagement    219.0.0

    com.apple.AppleGraphicsDeviceControl    3.13.60

    com.apple.kext.triggers    1.0

    com.apple.iokit.IOSerialFamily    11

    com.apple.driver.DspFuncLib    276.26

    com.apple.kext.OSvKernDSPLib    525

    com.apple.iokit.IOSurface    152

    com.apple.driver.AppleSMBusPCI    1.0.14d1

    com.apple.driver.IOPlatformPluginLegacy    1.0.0

    com.apple.iokit.IOSlowAdaptiveClockingFamily    1.0.0

    com.apple.iokit.IOBluetoothHostControllerUSBTransport    5.0.0f18

    com.apple.iokit.IOBluetoothHostControllerTransport    5.0.0f18

    com.apple.iokit.IOBluetoothFamily    5.0.0f18

    com.apple.iokit.IOFireWireIP    2.2.7

    com.apple.driver.AppleBacklightExpert    1.1.0

    com.apple.iokit.IONDRVSupport    2.4.1

    com.apple.driver.AppleGraphicsControl    3.13.60

    com.apple.driver.AppleSMBusController    1.0.14d1

    com.apple.driver.AppleHDAController    276.26

    com.apple.iokit.IOGraphicsFamily    2.4.1

    com.apple.iokit.IOHDAFamily    276.26

    com.apple.iokit.IOAudioFamily    205.11

    com.apple.vecLib.kext    1.2.0

    com.apple.driver.IOPlatformPluginFamily    6.0.0d8

    com.apple.driver.AppleSMC    3.1.9

    com.apple.iokit.IOSCSIBlockCommandsDevice    394

    com.apple.iokit.IOUSBMassStorageDriver    131.1.1

    com.apple.driver.AppleUSBMultitouch    258

    com.apple.driver.usb.IOUSBHostHIDDevice    1.1

    com.apple.driver.usb.networking    5.0.0

    com.apple.driver.usb.AppleUSBHostCompositeDevice    1.1

    com.apple.driver.CoreStorage    540

    com.apple.filesystems.hfs.encodings.kext    1

    com.apple.driver.usb.AppleUSBHub    1.1

    com.apple.iokit.IOSCSIMultimediaCommandsDevice    394

    com.apple.iokit.IOBDStorageFamily    1.8

    com.apple.iokit.IODVDStorageFamily    1.8

    com.apple.iokit.IOCDStorageFamily    1.8

    com.apple.iokit.IOAHCISerialATAPI    266

    com.apple.iokit.IOSCSIArchitectureModelFamily    394

    com.apple.iokit.IO80211Family    1200.12.2

    com.apple.driver.corecapture    1.0.4

    com.apple.iokit.IOFireWireFamily    4.6.4

    com.apple.iokit.IOAHCIFamily    288

    com.apple.driver.usb.AppleUSBHostPacketFilter    1.0

    com.apple.iokit.IOUSBFamily    900.4.1

    com.apple.driver.AppleUSBHostMergeProperties    1.1

    com.apple.iokit.IOEthernetAVBController    1.0.3b4

    com.apple.driver.mDNSOffloadUserClient    1.0.1b8

    com.apple.iokit.IONetworkingFamily    3.2

    com.apple.driver.usb.AppleUSBEHCIPCI    1.1

    com.apple.driver.usb.AppleUSBEHCI    1.1

    com.apple.iokit.IOUSBHostFamily    1.1

    com.apple.driver.AppleBusPowerController    1.0

    com.apple.driver.AppleEFINVRAM    2.1

    com.apple.driver.AppleEFIRuntime    2.0

    com.apple.iokit.IOHIDFamily    2.0.0

    com.apple.iokit.IOSMBusFamily    1.1

    com.apple.security.sandbox    300.0

    com.apple.kext.AppleMatch    1.0.0d1

    com.apple.driver.AppleKeyStore    2

    com.apple.driver.AppleMobileFileIntegrity    1.0.5

    com.apple.driver.AppleCredentialManager    1.0

    com.apple.driver.DiskImages    444

    com.apple.iokit.IOStorageFamily    2.1

    com.apple.iokit.IOReportFamily    31

    com.apple.driver.AppleFDEKeyStore    28.30

    com.apple.driver.AppleACPIPlatform    5.0

    com.apple.iokit.IOPCIFamily    2.9

    com.apple.iokit.IOACPIFamily    1.4

    com.apple.kec.pthread    1

    com.apple.kec.corecrypto    1.0

    com.apple.kec.Libm    1

    Model: MacBookPro6,2, BootROM MBP61.0057.B11, 2 processors, Intel Core i5, Û²Ù«ÛµÛ³ GHz, Û´ GB, SMC 1.58f17

    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In

    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB

    Memory Module: BANK 0/DIMM0, Û² GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533654465238432D47372020

    Memory Module: BANK 1/DIMM0, Û² GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533654465238432D47372020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.24)

    Bluetooth: Version 5.0.0f18, 3 services, 17 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en1

    Serial ATA Device: TOSHIBA MQ01ABD100, Û± TB

    Serial ATA Device: MATSHITADVD-R   UJ-898

    USB Device: USB 2.0 Bus

    USB Device: Hub

    USB Device: Card Reader

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: BRCM2070 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: USB 2.0 Bus

    USB Device: Hub

    USB Device: IR Receiver

    USB Device: Built-in iSight

    Thunderbolt Bus:

     

     

    i have no idea about it

  • by ckuan,Helpful

    ckuan ckuan Sep 30, 2016 6:42 AM in response to Sajjad_MCH
    Level 7 (34,011 points)
    Sep 30, 2016 6:42 AM in response to Sajjad_MCH

    Can you post the whole etrecheck report right from the beginning?

  • by Sajjad_MCH,

    Sajjad_MCH Sajjad_MCH Sep 30, 2016 6:44 AM in response to ckuan
    Level 1 (4 points)
    Desktops
    Sep 30, 2016 6:44 AM in response to ckuan

    that was all that  i selected bro

  • by lllaass,

    lllaass lllaass Sep 30, 2016 6:54 AM in response to Sajjad_MCH
    Level 10 (189,522 points)
    Desktops
    Sep 30, 2016 6:54 AM in response to Sajjad_MCH

    You very likely have the hardware problem described here:

    MacBook Pro (15-inch, Mid 2010) intermittent black screen or loss of video Quality Program has ended - Apple Support

     

    Make an appointment at the Genius Bar of an Apple store to discuss your options. Diagnostics are free.

      Apple Retail Store - Genius Bar

    https://www.apple.com/retail/geniusbar/

     

    This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum.

  • by ckuan,

    ckuan ckuan Sep 30, 2016 6:57 AM in response to Sajjad_MCH
    Level 7 (34,011 points)
    Sep 30, 2016 6:57 AM in response to Sajjad_MCH

    Normally you have this at the start:


    EtreCheck version: 3.0.6 (315)

    Report generated 2016-09-30 23:52:44

    Download EtreCheck from https://etrecheck.com

    Runtime 4:26

    Performance: Good

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Then followed by

    Hardware Information:

    ...

     

    Looks like you have graphic hardware/drivers problems

    make a genius bar appointment with Apple for an evaluation.

  • by Sajjad_MCH,

    Sajjad_MCH Sajjad_MCH Sep 30, 2016 9:07 AM in response to lllaass
    Level 1 (4 points)
    Desktops
    Sep 30, 2016 9:07 AM in response to lllaass

    thank you

    i have tried to make an appointment but take this msg "We don't have enough information to complete this request. If you would like to start a new support session, please close this window and return to the Apple Support page."

    every time

  • by lllaass,

    lllaass lllaass Sep 30, 2016 9:09 AM in response to Sajjad_MCH
    Level 10 (189,522 points)
    Desktops
    Sep 30, 2016 9:09 AM in response to Sajjad_MCH

    Call a local store on a phone.

  • by Sajjad_MCH,

    Sajjad_MCH Sajjad_MCH Sep 30, 2016 9:10 AM in response to ckuan
    Level 1 (4 points)
    Desktops
    Sep 30, 2016 9:10 AM in response to ckuan

    thank you for information me i tired to make an appointment but this msg i got,

    "We don't have enough information to complete this request. If you would like to start a new support session, please close this window and return to the Apple Support page."

  • by Sajjad_MCH,

    Sajjad_MCH Sajjad_MCH Sep 30, 2016 9:12 AM in response to lllaass
    Level 1 (4 points)
    Desktops
    Sep 30, 2016 9:12 AM in response to lllaass

    is it free? because last year i had some problem with my hard and they said 100e want just to check it :/

  • by lllaass,

    lllaass lllaass Sep 30, 2016 9:14 AM in response to Sajjad_MCH
    Level 10 (189,522 points)
    Desktops
    Sep 30, 2016 9:14 AM in response to Sajjad_MCH

    Where are you located?

    Is it an Apple store?

    Apple Authorized Service Providers can charge a diagnostic fee.

  • by Sajjad_MCH,

    Sajjad_MCH Sajjad_MCH Sep 30, 2016 10:05 AM in response to lllaass
    Level 1 (4 points)
    Desktops
    Sep 30, 2016 10:05 AM in response to lllaass

    i live in Helsinki,

    yeah was an apple store,

    so i have to go there, this problem is so bad!

    thank you for your information!