Very annoying downloading additional sound library error!!!!!!!!!!!!

Question

Level 1

8 points

Very annoying downloading additional sound library error!!!!!!!!!!!!

I had to reinstall the OSX and after installing Logic Pro X and trying to download all the additional content I keep getting this very unpleasant message. Do not know what else to do! This is really killing me!! I have to quit Logic and reopen, because the download status changes to "IDLE" after the error! So reopening Logic, I try resuming the download, but 10 times is okay, but after the 100th I'm about to throw it on the floor!!

I have done this before and I never had any sort of problem.

Please somebody help me, it's been a day and half trying to download this and I'm not even half way there.

~VIN,MacBook Pro (15-inch Mid 2010), OS X El Capitan (10.11.6), model 2010 MC373BZ/A

Posted on Sep 30, 2016 5:24 AM

Reply

Answer 1

mcaminhajr Author

Level 1

8 points

Oct 5, 2016 5:05 AM in response to lonnie in nashville

Hello Ionnie,

I have just received and e-mail from App Store Support (for purchased Apps), about this problem we have, and guess what? They probably don't have a clue, because the only thing the guy said was that it wasn't him the person to help me and sent me some link that does nothing to solve the problem!!

BUT!!! I just found out that, inside Logic, you will see these arrows right beside the missing stuff:

so I tried clicking on the arrow, one by one, and it is working. I haven't had problem with it yet, but I'm not done yet, as you may see in the picture.

Anyway, hope I have helped!!

Reply

Answer 2

Don@TN

Level 1

8 points

Jan 6, 2017 10:16 AM in response to mcaminhajr

This seems to be working. I am downloading one at a time. I just had the drum kit to complete. So far so good, but man was this annoying. I did notice that my work's fast internet connection made for a fast efficient download, so get on as as fast a connection you can.

Thanks again.

Don.

Reply

Answer 3

BenB

Level 6

13,438 points

Oct 2, 2016 2:21 PM in response to mcaminhajr

Can you verify your Internet connection speed average?

http://www.att.com/speedtest/

It is a LOT of content to download, and even on fast connections takes awhile. But I've seen it glitch on unstable connections. If you connection is fast and stable, not sure what the issue would be. You seem to be on a MBP, you may want to find another WiFi network to test on.

Reply

Answer 4

Oct 2, 2016 2:36 PM in response to mcaminhajr

The first step would be to download it in small chunks.

Open Logic > Sound Library > Sound Library Manager and select only one (and a small one) of the library items. Then see whether that works OK. That way you you can tell whether you have a Logic issue or an internet issue.

My guess is that if you do it all at once, then one error/disconnect cancels the whole download/install.

Reply

Answer 5

mcaminhajr Author

Level 1

8 points

Oct 2, 2016 2:34 PM in response to BenB

BenB, thanks for the answer, but it actually doesn't solve the problem... I had the internet connection tested and it's fine... I also downloaded other stuff, as I said, I reinstalled the OSX, so I had to start from zero and the internet connection is working just fine...

What I am doing now is download every sound one by one and I have noticed that "Apple Loops > Tech House" is one of the "broken links". But most of the download, even after the error message, leaves me the option of resuming it after reopening Logic, this one doesn't, it keeps coming back to the very beginning of it. Its size is 89.3Mb and after downloading 85Mb it fails, not at an exact point, but always after the 85Mb of download.

As I said, I have reinstalled Logic Pro X more than once before and I always select to download all the content at once, I leave it through the night downloading, and I have never had any sort of problem such as this one. There must be a problem with the server, I must guess.

But the thing is, I could present other "sound data" such as "Tech House" from Apple Loops that is giving me a hard time to download, but I still don't know what to do to solve the problem. Do you, or anybody, suggest me anything to do?

Reply

Answer 6

mcaminhajr Author

Level 1

8 points

Oct 2, 2016 2:38 PM in response to oingo boingo

Oingo Boingo, thanks for the answer as well. I have just answered BenB, whom as yourself, tried to help me out with this, but I still haven't resolved it.

Reply

Answer 7

BenB

Level 6

13,438 points

Oct 2, 2016 2:55 PM in response to mcaminhajr

Find that file on your drive, it is probably incomplete and corrupted. Delete it, start over.

Reply

Answer 8

Oct 3, 2016 8:47 AM in response to BenB

BenB, do you have any idea where the download files go while they're still downloading? I am having a very similar, if not identical issue. I encounter the same issue whether or not I'm downloading everything or just one sound. I would love to delete the files and try starting over for a third consecutive day, but can't figure out where the files are.

Thanks!

Reply

Answer 9

mcaminhajr Author

Level 1

8 points

Oct 3, 2016 10:18 AM in response to lonnie in nashville

Hi Ionnie, it may sound strange, but I'm happy to see that I'm not alone in this. I would be happier if none of this was happening, but anyway...

Try selecting everything on the list to download but these two:

Drum Kit > Stereo Drum Kits > Songwriter Kits (FAIL)

Apple Loops > Tech House (FAIL)

I downloaded everything these two... not one single error, even though I download one by one... but you can try selecting it all but these, because there is nothing I can do to download these, so I understand that there must be an error on the server, not in our computer... I found the folder to try deleting, on: