Bluetooth problem on iPhone 7

Question

Level 1

24 points

Bluetooth problem on iPhone 7

L.S.,

I am having a Bluetooth problem with my iPhone 7. I have a polar V800 sport watch which through Bluetooth can upload exercise data to the Polar FlowApp on the iPhone. This worked OK on my iPhone 6s but not so much on my iPhone 7. I am able to pair the V800 to the iPhone 7, and once paired the exercise data that is on the V800 when pairing is completed is uploaded to the iPhone 7.

The next day however pairing no longer works, the V800 tries to establish a Bluetooth connection and the Bluetooth symbol on the iPhone 7 flickers a bit but never becomes solid. Removing the Bluetooth connection to the V800 and repairing the V800 solves the problem until the next day. I suspect the problem is with the iPhone 7, as I never had this problem with the iPhone 6s. Anyone with the same or a similar problem?

It concerns a black iPhone 7 128GB, iOS 10.0.2, Polar FlowApp 3.2.3.

Wil Dieteren

iPhone 7, iOS 10.0.2

Posted on Sep 30, 2016 5:53 AM

Reply

Answer 1

M3bolt

Level 1

4 points

Oct 6, 2016 5:58 AM in response to WilDieteren

My V800 is no longer uploading correctly either. When I watch the Bluetooth in settings I can see it going from connected to not connected, toggling. Any ideas anyone?

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Answer 2

WilDieteren Author

Level 1

24 points

Oct 7, 2016 3:46 AM in response to M3bolt

M3bolt,

I have tried the latest iOS beta: problem still present, so no help there. Just wondering if the problem is with the V800\Flow app, or with the iPhone. Anyone having problems with the iPhone 7 and connecting Bluetooth devices?

Wil Dieteren

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Answer 3

bmcgpob

Level 1

4 points

Oct 7, 2016 5:52 AM in response to WilDieteren

I'm having the exact same problem. I asked Polar about it and was told "Sync can take longer than before but pairing should be possible. Make soft reset to V800 and try again." but it didn't help.

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Answer 4

M3bolt

Level 1

4 points

Oct 7, 2016 6:04 AM in response to bmcgpob

I had an extensive chat with Melissa at the Polar Support site. She said they are working on it. We did a reset, tried to re-pair. Nothing worked. She told me to watch the site that shows their updates for news on it. Pretty ragged!

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Answer 5

WilDieteren Author

Level 1

24 points

Oct 7, 2016 6:05 AM in response to bmcgpob

bmccgpob,

This is more or less the same reply I got from Polar support, only I was also advised to delete\reinstall the Flow app and restart the iPhone. Did all this and as for you it did not help. Still not sure where the fault lies, but leaning toward Polar.

As I might have mentioned before I am able to pair, and once paired I am able to sync once, but once the Flow app has been closed syncing no longer works. For now I am uploading through the USB cord to the Flow website and subsequently downloading from the Flow web site to the Flow app, the reverse from what I was doing before.

Wil Dieteren

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Answer 6

WilDieteren Author

Level 1

24 points

Oct 7, 2016 6:07 AM in response to M3bolt

M3bolt,

Thanks for the update, so nothing for it but waiting for the update.

Wil Dieteren

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Answer 7

M3bolt

Level 1

4 points

Oct 7, 2016 6:08 AM in response to WilDieteren

Agreed - they had me do the same thing in terms of deleting the app, etc. I hope they get it figured out fast as it is a pain!

I will have to figure out how to do what you are doing, Will...

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Answer 8

WilDieteren Author

Level 1

24 points

Oct 7, 2016 6:20 AM in response to M3bolt

M3bolt,

Do you not have a USB cable with a clip that clips onto the V800? What I do is use this cable to clip onto the V800, and start the FlowSync app which than uploads the data to the Flow web site. I subsequently open the Flow app, which syncs with the flow web site and downloads the data.

You must have to the Flow web site to update the V800 firmware? It is the same cable you would use to update the V800 firmware. Hope this helps.

Wil Dieteren

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Answer 9

M3bolt

Level 1

4 points

Oct 7, 2016 6:23 AM in response to WilDieteren

I will do it! I have my watch on a cable connected to my computer right now ready to make it happen...

If you hear that they got it fixed, please post it. I will do the same.

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Answer 10

Quiquer9

Level 1

8 points

Oct 10, 2016 7:46 AM in response to WilDieteren

Hola, yo estoy teniendo el mismo problema con v800 y v650. Si alguíen tiene alguna ayuda, porfavor comuniquen la solución. Gracias.

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Answer 11

M3bolt

Level 1

4 points

Oct 12, 2016 6:57 AM in response to Quiquer9

I spoke with a Polar tech person today (Mike). He said they are working on this issue right now because they have seen it a lot. He estimated that the update hopefully would be ready in a couple of days.

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Answer 12

WilDieteren Author

Level 1

24 points

Oct 13, 2016 10:40 PM in response to M3bolt

@M3bolt,

I have updated the Flow app, and regretfully it did not solve the problem for me, hope you'll have better luck.

Wil Dieteren

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Answer 13

M3bolt

Level 1

4 points

Oct 14, 2016 5:49 AM in response to WilDieteren

They tell me that they are working on it and should have an update that will post to their site specifically to fix this problem any day. Hoping that is true!

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Answer 14

Oct 14, 2016 11:49 AM in response to M3bolt

HI

Same problem with the v650 as the v800.

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Answer 15

M3bolt

Level 1

4 points

Oct 14, 2016 12:15 PM in response to kjetilfromkristiansund n

And it's not just that you can't sync sessions but you don't get smart notifications either. Hurry up, Polar!

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