mhutson
Level 1
(13 points)
Q: macOS Sierra keeps freezing (still)
Please contribute to the original discussion here:
I answered my own question as solved, but the problem returned, and I cannot un-mark it as solved. I needed to create this new unsolved discussion in order to attract the attention of Apple engineers.
MacBook Pro with Retina display, macOS Sierra (10.12)
John Galt
Level 9
(50,379 points)
Back up your Mac if you have not done so already. To learn how to do that please read https://www.apple.com/support/backup/. To learn how to use Time Machine read Use Time Machine to back up or restore your Mac.
Then, shut down your Mac and restart it in "Safe Mode". To learn how to do that please read: Try safe mode if your Mac doesn't finish starting up. Compare how your Mac works in Safe Mode to how it has been.
Then, restart normally. If the same problem returns, please read the section If an issue doesn't happen in safe mode for Apple's recommended actions.
Finally, you can temporarily create a new User Account, and log in to that account to determine if the problem also exists when logged in to that Account. To learn how to do that read How to test an issue in another user account on your Mac. When you are finished troubleshooting, you can remove the temporary User Account by following these instructions: macOS Sierra: Delete a user or group. Before removing it, confirm you don't need any of the files you might have created in that Account.
Let me know what you determine.
