outlook 2016 crashing problems

outlook 2016 keeps crashing. I have to keep force quitting and when I try to reopen it, it gives me a "repairing main profile" dialogue box. I've tried restarting multiple times and I just don't know what else to do. PLEASE HELP

MacBook Air

Posted on Sep 30, 2016 7:52 AM

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4 replies

Sep 30, 2016 8:02 AM in response to angelica9212

after force quit it's probably best if you reboot the entire system to clean out the cache


What OS are you using? did you recently install Sierra and this happened? If so you will need to either downgrade using Time Machine if you made a backup of your system when the OS and Outlook worked as expected. If not you will need to see if Microsoft addresss this issue as it is a Microsoft issue, not an Apple issue.


Microsoft Office will allow patches from the application. An update may or may not address this issue but the system should be kept up to date when possible, also not posting what version you are running will only permit me to guess what you have or have not done so here's the link if you need it or not, it also describes further troubleshooting suggestions from Microsoft including uninstalling and reinstalling the application.

https://support.office.com/en-us/article/Install-Office-updates-2ab296f3-7f03-43 a2-8e50-46de917611c5


if it's preparing the main profile are you letting it finish or stopping it?


have you tried to delete the main profile using the profile manager in the application content package to recreate the account*? This will destroy the current profile, you should back up before proceeding.


If you would like to provide further details please include the information from the crash log for further investigation.





1. Open a Finder window and go to the Applications folder

2. Hold down the Control key on your keyboard and click on the Microsoft Outlook icon and pick "Show Package Contents" from the pop-up menu

3. Go to the Contents/SharedSupport folder and open the "Outlook Profile Manager" app

4. Delete the Main Profile: Select it once it shows up and then click the minus sign

5. If you have a previous backup of the Profile it will re-create a new one or you will have to re-enter your account info

6. Start Outlook normally

Sep 30, 2016 8:38 AM in response to JimmyCMPIT

Hi JimmyCMPIT,


Thanks for your help. Sorry I wasn't so specific I really don't know too much about the back ends of these systems.


I am currently running OS X El Capitan version 10.11.6

I do not know what Sierra is, so I don't think I have installed it.


I checked that link you sent above and made sure that the Microsoft updates are current and they are.


I have left the "repairing main profile" box overnight and it still isn't working. It's been hours and it just sits there and does nothing. Which is why I force quit, restart the computer and try to reopen outlook and it just shoots the same "repairing main profile" box at me.


I will try those steps you listed but I just hope it doesn't lose any of my emails, folders etc.

Sep 30, 2016 8:47 AM in response to angelica9212

before proceeding you should make a backup of the mail folder in the event something is not restored

Use Time Machine to back up or restore your Mac - Apple Support

https://technet.microsoft.com/en-us/library/jj984224(v=office.16).aspx


Sierra is the current release of OS X, it is the 12 version of OS X and may or may not be installed.

Depending on your current OS it can factor into many issues with compatibility and if you can include it in your signature it can help determining the cause of problems in future posts.

go to

>About this mac

and you will be shown something similar to the following:

You don't need to post yours, you can simply say "I have OS 10.11.6 El Capitan" or "Sierra 10.12" or whatever, but if you want toscreen shot it there no reason to include the serial # (just below the graphics) which I have cut from mine as an example.

User uploaded file

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outlook 2016 crashing problems

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