Q: Dreaded beach ball on everything

Question

Thomas Schaller

Level 1 (110 points)

Mac OS X

Q: Dreaded beach ball on everything

My wife's laptop (MacBook Pro Mid 2010) has Yosemite loaded and lately it takes 10-20 seconds for everything she does with the beach ball spinning.

We ran Disk Utility, Disk Warrior and nothing really bad going on.

In the console I get the following error messages almost by the minute, and definitely when the beach ball is doing its spin:

11:47:44 AM systemstatsd:

assertion failed: 14F1912: systemstatsd = 3297 [934DD34F-EAF0-3DE6-B4A9-gDD9985 96D75]: 0xa

and sometimes it's:

assertion failed: 14F1912: systemstatsd = 3258 [934DD34F-EAF0-3DE6-B4A9-gDD9985 96D75]: 0xa

Any clues?

Thanks!

MacBook Pro, iOS 10, 2.4 GHz Intel Core i5, 8GB RAM

Posted on Sep 30, 2016 10:02 AM

I have this question too

PLKids

Level 1 (49 points)

Notebooks

A:

Have you tried:

Reset the System Management Controller (SMC) on your Mac - Apple Support

Otherwise,

*Free disk space - you can't do much without memory.

*Check for unusual background processes in Activity Monitor

*If you haven't already, verify the disk in Disk Utility.

These all all non-third party solutions. If you opt for other fixes, there are many other things you could try, though I would try these first.

Feel free to ask questions. Good luck.

Posted on Sep 30, 2016 10:13 AM

Q: Dreaded beach ball on everything

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Helpful answers

Page 1

by JimmyCMPIT,Helpful

JimmyCMPIT Oct 5, 2016 10:29 AM in response to Thomas Schaller
Level 6 (8,606 points)

Mac OS X

Oct 5, 2016 10:29 AM in response to Thomas Schaller

you may post an etrececk report for further analysis.
www.etrecheck.com
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by PLKids,Apple recommended

PLKids Sep 30, 2016 10:13 AM in response to Thomas Schaller
Level 1 (49 points)

Notebooks

Sep 30, 2016 10:13 AM in response to Thomas Schaller

Have you tried:
Reset the System Management Controller (SMC) on your Mac - Apple Support

Otherwise,
*Free disk space - you can't do much without memory.
*Check for unusual background processes in Activity Monitor
*If you haven't already, verify the disk in Disk Utility.

These all all non-third party solutions. If you opt for other fixes, there are many other things you could try, though I would try these first.

Feel free to ask questions. Good luck.
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by Eric Root,

Eric Root Sep 30, 2016 10:40 AM in response to Thomas Schaller
Level 9 (74,535 points)

iTunes

Sep 30, 2016 10:40 AM in response to Thomas Schaller

Etrecheck – System Information
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by Thomas Schaller,

Thomas Schaller Sep 30, 2016 10:48 AM in response to JimmyCMPIT
Level 1 (110 points)

Mac OS X

Sep 30, 2016 10:48 AM in response to JimmyCMPIT

EtreCheck version: 3.0.6 (315)
Report generated 2016-09-30 12:47:48
Download EtreCheck from https://etrecheck.com
Runtime 4:21
Performance: Good

Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.

Problem: Beachballing
Description:
System responds slow with beach ball when preforming simple tasks

Hardware Information: ⓘ
    MacBook Pro (15-inch, Mid 2010)
    [Technical Specifications] - [User Guide] - [Warranty & Service]
    MacBook Pro - model: MacBookPro6,2
    1 2.4 GHz Intel Core i5 CPU: 2-core
    8 GB RAM Upgradeable - [Instructions]
        BANK 0/DIMM0
            4 GB DDR3 1067 MHz ok
        BANK 1/DIMM0
            4 GB DDR3 1067 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery: Health = Normal - Cycle count = 453

Video Information: ⓘ
    Intel HD Graphics
    NVIDIA GeForce GT 330M - VRAM: 256 MB
        Color LCD 1680 x 1050

System Software: ⓘ
    OS X Yosemite 10.10.5 (14F1912) - Time since boot: about one hour

Disk Information: ⓘ
    ST9500420AS disk0 : (500.11 GB) (Rotational)
        EFI (disk0s1) <not mounted> : 210 MB
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
        Macintosh (disk1) / [Startup]: 498.88 GB (428.67 GB free) - 78 errors
Drive failure!
            Core Storage: disk0s2 499.25 GB Online

    MATSHITADVD-R   UJ-898   ()

USB Information: ⓘ
    Apple Internal Memory Card Reader
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Inc. BRCM2070 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Inc. Built-in iSight
    Apple Computer, Inc. IR Receiver

Gatekeeper: ⓘ
    Anywhere

Kernel Extensions: ⓘ
        /Applications/Utilities/DiskWarrior.app
    [not loaded]    com.alsoft.Preview (4.4 - 2011-09-23) [Support]

System Launch Agents: ⓘ
    [not loaded]    5 Apple tasks
    [loaded]    147 Apple tasks
    [running]    60 Apple tasks

System Launch Daemons: ⓘ
    [not loaded]    45 Apple tasks
    [loaded]    139 Apple tasks
    [running]    78 Apple tasks

Launch Agents: ⓘ
    [loaded]    com.google.keystone.agent.plist (2016-07-11) [Support]

Launch Daemons: ⓘ
    [failed]    com.adobe.fpsaud.plist (2016-06-13) [Support]
    [loaded]    com.google.keystone.daemon.plist (2016-08-31) [Support]
    [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

User Launch Agents: ⓘ
    [failed]    com.myheritage.familytreebuilder.checkupdates.plist (2015-01-31)
    [running]    com.spotify.webhelper.plist (2015-01-11) [Support]

User Login Items: ⓘ
    iTunesHelper    Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    Box Sync    Application (/Applications/Box Sync.app)

Internet Plug-ins: ⓘ
    FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-06-27) [Support]
    QuickTime Plugin: 7.7.3 (2016-09-10)
    Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-27) Outdated! Update
    Default Browser: 600 - SDK 10.10 (2015-07-16)
    o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-15) [Support]
    SharePointBrowserPlugin: 14.6.7 - SDK 10.6 (2016-09-10) [Support]
    googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]
    JavaAppletPlugin: 15.0.1 - SDK 10.7 (2016-08-11) Check version

User internet Plug-ins: ⓘ
    CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

3rd Party Preference Panes: ⓘ
    Flash Player (2016-06-13) [Support]

Time Machine: ⓘ
    Time Machine not configured!

Top Processes by CPU: ⓘ
        16%    Google Chrome
        16%    Google Chrome Helper(4)
        10%    WindowServer
         3%    kernel_task
         3%    hidd

Top Processes by Memory: ⓘ
    653 MB    kernel_task
    483 MB    Google Chrome Helper(4)
    254 MB    mds_stores
    172 MB    Google Chrome
    164 MB    mdworker(8)

Virtual Memory Information: ⓘ
    3.91 GB    Free RAM
    4.09 GB    Used RAM (1.72 GB Cached)
    0 B    Swap Used

Diagnostics Information: ⓘ
    Sep 30, 2016, 11:03:48 AM    Self test - passed
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by PLKids,Helpful

PLKids Oct 5, 2016 10:29 AM in response to Thomas Schaller
Level 1 (49 points)

Notebooks

Oct 5, 2016 10:29 AM in response to Thomas Schaller

EtreCheck says Drive failure.
Has anything in the past happened leading up to this?
Depending on what the type of failure is, you have a few options.
If it is in fact what it says - a failure - you can:
Clone your disk, and try to get files from there.
If not, you can try a file recovery software.
From there, you can take it to Apple.
Make the clone if you still can. It will be important to have it on a drive if it is in fact a physical failure.
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by allan299,

allan299 Sep 30, 2016 11:03 AM in response to Thomas Schaller
Level 1 (19 points)

Notebooks

Sep 30, 2016 11:03 AM in response to Thomas Schaller

I really liked this article on the subject:
http://macs.about.com/od/usingyourmac/qt/Fix-Spod-How-To-Fix-A-Spinning-Pinwheel -Of-Death.htm
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by Eric Root,Apple recommended

Eric Root Sep 30, 2016 12:21 PM in response to Thomas Schaller
Level 9 (74,535 points)

iTunes

Sep 30, 2016 12:21 PM in response to Thomas Schaller

If you live near an Apple Store, make a Genius Bar appointment to have the computer tested. Supposedly there is no charge for testing. Use 2nd link if not near an Apple Store or aren’t in the US. Hardware Repair - Keeping Confidential Data Safe

Genius Bar Reservation US

Authorized Service Provider
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by JimmyCMPIT,

JimmyCMPIT Sep 30, 2016 12:27 PM in response to PLKids
Level 6 (8,606 points)

Mac OS X

Sep 30, 2016 12:27 PM in response to PLKids

"Has anything in the past happened leading up to this?"

it's a 6 year old computer with a laptop hard drive, using the hard drive for six years has led up to this.
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by PLKids,

PLKids Sep 30, 2016 12:28 PM in response to JimmyCMPIT
Level 1 (49 points)

Notebooks

Sep 30, 2016 12:28 PM in response to JimmyCMPIT

I had meant as in other problems that weren't stated.
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by John Galt,

John Galt Sep 30, 2016 1:48 PM in response to Thomas Schaller
Level 9 (50,677 points)

Mac OS X

Sep 30, 2016 1:48 PM in response to Thomas Schaller

Drive failure!

That Mac's hard disk drive has failed and must be replaced.

Time Machine not configured!

Back up your Mac if you have not done so already. To learn how to do that please read https://www.apple.com/support/backup/. To learn how to use Time Machine read Use Time Machine to back up or restore your Mac.
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by Thomas Schaller,

Thomas Schaller Sep 30, 2016 2:52 PM in response to John Galt
Level 1 (110 points)

Mac OS X

Sep 30, 2016 2:52 PM in response to John Galt

I am in the process of backing everything up.
So far not a single error when copying.
You guys sure that my hard drive is failing??
DiskWarrior did not spit out a warning about hardware malfunctioning.

And is there anything I can do to check? Can I reformat and check to see if the error comes back?
Or does it need to go to Apple?
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by PLKids,

PLKids Sep 30, 2016 2:57 PM in response to Thomas Schaller
Level 1 (49 points)

Notebooks

Sep 30, 2016 2:57 PM in response to Thomas Schaller

Check it with a SMART checker you trust. But EtreCheck said it was. Maybe you didn't have DiskWarrior's permissions correct, or haven't configured it correctly? But you should still check it with another tester to be sure it's the disk.
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by John Galt,

John Galt Sep 30, 2016 4:29 PM in response to Thomas Schaller
Level 9 (50,677 points)

Mac OS X

Sep 30, 2016 4:29 PM in response to Thomas Schaller

You guys sure that my hard drive is failing??

Quite.

DiskWarrior did not spit out a warning about hardware malfunctioning.

"Disk Warrior" may well have caused the failure.

Non-Apple "disk utilities" are 100% useless. If you want your Mac to last, don't use such garbage.

Can I reformat and check to see if the error comes back?

Yes, and it will.

Or does it need to go to Apple?

You can replace it yourself.
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by Eric Root,

Eric Root Oct 1, 2016 10:05 AM in response to Thomas Schaller
Level 9 (74,535 points)

iTunes

Oct 1, 2016 10:05 AM in response to Thomas Schaller

I have purchased several times from Other World Computing and have always been very satisfied with the product and service. They have on-line instructions on how to replace the hard drives.

Other World Computing
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Page 1

Q: Dreaded beach ball on everything

All replies Helpful answers

by JimmyCMPIT,★Helpful

by PLKids,Apple recommended

by Eric Root,

by Thomas Schaller,

by PLKids,★Helpful

by allan299,

by Eric Root,Apple recommended

by JimmyCMPIT,

by PLKids,

by John Galt,

by Thomas Schaller,

by PLKids,

by John Galt,

by Eric Root,

All replies

Helpful answers

by JimmyCMPIT,Helpful

by PLKids,Helpful