problems opening gmail attachments with OS 10.11.6

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Level 1

12 points

problems opening gmail attachments with OS 10.11.6

Following a software update to the latest OS X 10.11.6, attachments to gmail have refused to download. I struggled with this until I stumbled across the fact that they open using Gmail.docs. When they then download I may or may not be able to open and manipulate them.

What is going on? Is this some change in gmail or a change in OS X 10.11.6? As a side note I find this process to be very bothersome and even crude compared to simply downloading the attachment into the Download directory and using whatever application I need form those installed on my own computer. My machine is a MacBook Pro, early 2011, with 8 meg of RAM. The processor is 2.2 GHz with the Intel i7 Core.

MacBook Pro, early 2011, OS X 10.11.6

Posted on Sep 30, 2016 12:18 PM

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Answer 1

Eric Root

Level 10

685,293 points

Oct 1, 2016 8:56 PM in response to Ziegfeld

Have you tried control - clicking/Download?

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Answer 2

Ziegfeld Author

Level 1

12 points

Oct 13, 2016 11:15 AM in response to Eric Root

Based on your suggestion I tried Command/click on mouse pad and Command/Return. I got an offer to save a document with a .html extension. It would not save. I need to download .doc or .pdf attachments. The only way I can even open them is to use google.docs and while this sometimes works, it is WAY more cumbersome than simply downloading the attachment directly to the Download directory.

Is this a known issue with OS 10.11.6 or I am simply missing some setting somewhere in gmail or on my Mac?

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