23jeg
Level 1 (7 points)
iPhone

Q: why is itunes account services using so much data in iOS 10?

After iOS 10, my data has begun to disappear because of "system services".  I've read the threads and have turned off all that I can turn off, while still leaving cellular data on for a handful of apps.

What has consumed 200mb in 24hrs is "itunes account services".  But I have every cellular data option related to iTunes "off".

What to do?

iPhone 5s, iOS 10.0.2

Posted on Sep 30, 2016 1:44 PM

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23jeg

Q: why is itunes account services using so much data in iOS 10?

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  • Helpful answers

  • by sterling r,

    sterling r sterling r Oct 1, 2016 3:34 PM in response to 23jeg
    Community Specialists
    Oct 1, 2016 3:34 PM in response to 23jeg
    Hi, 23jeg!


    Thanks for reaching out via the Apple Support Communities! From your post, I'm understanding that you have some concerns over cellular data usage for System Services, particularly those in relation to the iTunes Account Services. I know managing your cellular data usage is important, and I'd be happy to help!


    I see you have turned off some settings allowing the iTunes Store to access cellular data, but are still getting some usage through. I just want to make sure that you have all features that could be using iTunes Account Services disabled, as some may not be obvious. Please check that all of the following are turned off under Settings > Cellular: App Store, iBooks, iTunes Store, and Music. Also, make sure Wi-Fi Assist is turned off as well; if it is on, certain apps may use cellular data when your Wi-Fi connectivity is unreliable. You can get more information on Wi-Fi Assist here: About Wi-Fi Assist

    I would also encourage you to make sure that the Use Cellular Data option is disabled under Settings > iTunes & App Stores


    Once you have turned all of those features off, use your iPhone for at least 24 hours, then check for additional data being used for iTunes Account Services.



    Cheers!

  • by 23jeg,

    23jeg 23jeg Oct 2, 2016 2:17 AM in response to sterling r
    Level 1 (7 points)
    iPhone
    Oct 2, 2016 2:17 AM in response to sterling r

    Thank you for your considerate reply.

    Unfortunately, I had done each and every one of the things that you suggest some days ago.  I also made sure that iCloud data was turned off, as well as any data usage associated with Apple Music, which I am subscribed to.  What dropped significantly was "iTunes Media Services" data usage. However, "iTunes Account Services" continued to consume cellular data - 152mb in two days.

     

    I have diligently scoured every single option in "Settings", looking for a "cellular usage" option that was being left open, and I can't find any.

     

    All I know is that before iOS 10, I used less than 1GB of data a month, because I'm almost always in Wi-Fi areas.  After iOS 10 I burned through that in a week.  At the moment I've just turned off my cellular data altogether until I can see if there's a reasonable solution to this.

     

    If you or anyone else has any ideas or experiences I would appreciate it.

    Many thanks

  • by tweng600,

    tweng600 tweng600 Oct 9, 2016 4:51 AM in response to 23jeg
    Level 1 (4 points)
    iPhone
    Oct 9, 2016 4:51 AM in response to 23jeg

    I have exactly the same issue here. Itunes accounts used more then 200mb over the last 2 days.  And that while i didn't use itunes or apple music during those days.

    My data bundle goes 3 times as fast as before i installed IOS10. Hope there is a fix for this!

  • by tomwanless1,

    tomwanless1 tomwanless1 Oct 23, 2016 9:08 AM in response to tweng600
    Level 1 (4 points)
    Oct 23, 2016 9:08 AM in response to tweng600

    I too have this same issue. All the settings turned off but iTunes Account has used 240MB in three days. Before that it was 1.4GB in 3 weeks. Crazy.

  • by Denise Woodcock,

    Denise Woodcock Denise Woodcock Oct 23, 2016 12:36 PM in response to tomwanless1
    Level 2 (423 points)
    iBooks
    Oct 23, 2016 12:36 PM in response to tomwanless1

    Have you turned off diagnostics?  For most of the latest OS that is in Settings/Privacy older OS its in General/About.