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Helpful answers
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Oct 1, 2016 3:48 PM in response to josephinerroseby sterling r,
Hello josephinerrose,
Thank you for asking your question about your iPhone being stuck on the loading screen here in the Apple Support Communities. I understand how important it is to have a reliable phone these days. Let me recommend a few things and see if we can get your iPhone up and running again.
The first thing we want to ensure is that all your data is safe. You can make a backup in iCloud or iTunes using this article : How to back up your iPhone, iPad, and iPod touch.
The next thing to try if your device is still stuck loading is to put it in Recovery mode and restore it using iTunes. This help article will assist you:If you can‘t update or restore your iPhone, iPad, or iPod touch.
Thank you again for checking out the Apple Support Communities. Have a great day!
