iphone stuck on loading screen

Question

iphone stuck on loading screen

I have an iPhone 5c. I got a text, slid to unlock phone so I could answer but phone froze on lockscreen. I held down the lock & home button to restart it. It didn't do anything at first. But then it went to the lading screen (the little rotating circle) that it does before it turns off. But its been loading like that for a few hours now. I don't know what to do or how to fix it.

iPhone 5c, iOS 10.0.1

Posted on Sep 30, 2016 2:08 PM

Reply

Answer 1

sterling r

Community Specialist

Oct 1, 2016 3:48 PM in response to josephinerrose

Hello josephinerrose,

Thank you for asking your question about your iPhone being stuck on the loading screen here in the Apple Support Communities. I understand how important it is to have a reliable phone these days. Let me recommend a few things and see if we can get your iPhone up and running again.

The first thing we want to ensure is that all your data is safe. You can make a backup in iCloud or iTunes using this article : How to back up your iPhone, iPad, and iPod touch .

The next thing to try if your device is still stuck loading is to put it in Recovery mode and restore it using iTunes. This help article will assist you:

If you can‘t update or restore your iPhone, iPad, or iPod touch.
Thank you again for checking out the Apple Support Communities. Have a great day!

Reply