wilfredfrommesquite

Q: IPhone 5S having problems

After downloading IOS 9, Iphone 5S cannot poweroff. It is stuck in white screen with "press ho..." at the bottom of the white screen. Don't know what to do? Tried Itunes and can connect. Tried combination of home and power button, but apple icon appears and disappears and return to white screen. Any help out there?

iPhone 5s, iOS 9

Posted on Sep 30, 2016 3:45 PM

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Q: IPhone 5S having problems

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  • by Lindsay_B.,

    Lindsay_B. Lindsay_B. Oct 1, 2016 4:39 PM in response to wilfredfrommesquite
    Community Specialists
    Oct 1, 2016 4:39 PM in response to wilfredfrommesquite
    Hi there, wilfredfrommesquite!


    Thanks for using the Apple Support Communities. Based on your post, I am understanding that your iPhone is displaying a white screen with some text at the bottom, and that you are unable to get it to boot up. I rely on my own iPhone daily, so I know it's important to get this taken care of. I'd be happy to help!


    Since trying to force restart the iPhone by holding the Sleep/Wake and Home button together hasn't helped, the next recommendation I can make is to use iTunes on a computer to reinstall iOS on the iPhone. To do this, try the steps in the following article.

    If you can‘t update or restore your iPhone, iPad, or iPod touch


    Have a great day!