-
All replies
-
Helpful answers
-
Oct 1, 2016 5:07 PM in response to tatml721by alex_h1,
Hello tatml721,
Thanks for bringing up your question with iOS mail in landscape mode here in the Apple Support Communities. I understand how much email is used every single day, not only for business, but also for personal friends and family. I'm happy to check this out with you.
The first thing we want to ensure is that all your data is safe. You can make a backup in iCloud or iTunes using this article : How to back up your iPhone, iPad, and iPod touch.
Then, lets try to restart your iPhone. Use this help article: Restart your iPhone, iPad, or iPod touch. If nothing changes with a normal restart, since it sounds like Messages is being unresponsive when in landscape mode, please try a force restart.
If you are still experiencing the same issues after the restarts, please try restoring your device from a backup using this help article: Restore your iPhone, iPad, or iPod touch from a backup. If you do not have a current backup, please try this help article: If you can‘t update or restore your iPhone, iPad, or iPod touch . Please pay close attention when you reach step 4 which says "When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data." to get your iOS reinstalled.
​Thanks again and have a great rest of your day.
