tatml721

Q: Mail display blank (white) screen when open in iPhone 7 Plus in landscape mode

I have an iPhone 7 Plus running iOS 10.0.2.  When I open the Mail application and the phone is in landscape mode.  The Mail application just display a blank white screen.  If I turn the phone 90-degrees and back, my mail messages will appear and everything would be normal after.  Has anyone also encountered this problem and has a resolution?

iPhone 7 Plus, iOS 10.0.2

Posted on Sep 30, 2016 3:49 PM

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Q: Mail display blank (white) screen when open in iPhone 7 Plus in landscape mode

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  • by alex_h1,

    alex_h1 alex_h1 Oct 1, 2016 5:07 PM in response to tatml721
    Community Specialists
    Oct 1, 2016 5:07 PM in response to tatml721

    Hello tatml721,


    Thanks for bringing up your question with iOS mail in landscape mode here in the 
    Apple Support Communities. I understand how much email is used every single day, not only for business, but also for personal friends and family. I'm happy to check this out with you.


    The first thing we want to ensure is that all your data is safe. You can make a backup in iCloud or iTunes using this article : How to back up your iPhone, iPad, and iPod touch.


    Then, lets try to restart your iPhone. Use this help article: Restart your iPhone, iPad, or iPod touch. If nothing changes with a normal restart, since it sounds like Messages is being unresponsive when in landscape mode, please try a force restart.


    If you are still experiencing the same issues after the restarts, please try restoring your device from a backup using this help article: Restore your iPhone, iPad, or iPod touch from a backup. If you do not have a current backup, please try this help article: If you can‘t update or restore your iPhone, iPad, or iPod touch . Please pay close attention when you reach step 4 which says "When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data." to get your iOS reinstalled.


    ​Thanks again and have a great rest of your day.