lindafromillinois

Q: Updating Apps

My iPhone: Verizon Carrier, Version 10.0.2 , Capacity, 12.06  GB.

 

The problem is: I have seven pending updates.  However, when I click on "UPDATE ALL", the "Sign in to iTunes Store" wants the password from an old Apple ID that shouldn't even be listed. 

 

I have gone to appleid.apple.com, I have spoken with customer support and I have checked with "YouTube" tutorials for help.  When I go into iTunes store on my computer everything is correct and when I go to iTunes & App Store on my phone, it is correct.  But, when I click on the Blue A icon on the Home page that tells me I have 7 apps, it is using an old ID and wants that password.  Why does it not have the new ID listed there? And, why isn't there some direction on how to fix this problem? 

 

I truly don't think I have ever been so exasperated with a phone before, even when I first began with the "smart phone", which was a Samsung Android, I didn't have this trouble.

 

Any help would be greatly appreciated.  Because this will be the last iPhone I get, if someone can't help me!!

iPhone 6s, iOS 10.0.2

Posted on Sep 30, 2016 4:56 PM

Close

Q: Updating Apps

  • All replies
  • Helpful answers