Zaarour89

Q: IPHONE 7

I went to best buy and i asked to get an Iphone 7 unlocked to be used internationally.

So i bought an IPHONE 7 and i paid the whole amount. $749.00 and when i sent it to overseas "UAE". my brother tried to put a sim card in it.

and the phone shows that the sim card is not supported.

 

I contacted bestbuy, Apple (US), Apple (UAE) and the carrier in UAE   no Body could help me. everybody is saying that the iphone is locked to a carrier. and no body knows which carrier and it got locked ..

 

Any thoughts ?

Posted on Sep 30, 2016 6:52 PM

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Q: IPHONE 7

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  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Sep 30, 2016 6:55 PM in response to Zaarour89
    Level 9 (58,992 points)
    iPhone
    Sep 30, 2016 6:55 PM in response to Zaarour89

    Look at your receipt from Best Buy. It should indicate which of the carriers the device is locked to. Best Buy does not sell unlocked phones. Only Apple sells unlocked devices in the US. Once you find out who the device is locked to, you can check to see if the offer unlocking services and if you qualify. I would suggest if possible, have the phone returned and return it to Best Buy for a refund, if you are within their return policy dates. Having a phone from the US in another country is not a good idea, as all the bands may not be supported, and the warranty is only valid in the US. You could not have warranty service performed on the phone in UAE.

  • by Zaarour89,

    Zaarour89 Zaarour89 Oct 1, 2016 10:25 AM in response to ChrisJ4203
    Level 1 (8 points)
    iPhone
    Oct 1, 2016 10:25 AM in response to ChrisJ4203

    Thank you Chris for taking the time to check my issue.

    On the best buy reicpt it's showing as "universal IPhone 7" and I spoke with them and confirm that all iPhones they sold is a universal and it's unlocked.

    I already lost $150 for shipping to UAE and now I will lose another $150 if i decide to return them...and I don't think I can return them on time.

    The main issue that I bought 6 iPhones  not just 1 ....

    Any other thoughts ?

  • by ajcastrog,

    ajcastrog ajcastrog Oct 1, 2016 2:04 PM in response to Zaarour89
    Level 1 (4 points)
    Oct 1, 2016 2:04 PM in response to Zaarour89

    hi, I'm having the exact same problem but with two iPhones. LTE bands should be compatible but phone appears to be locked. Receipt also shows UNIV iPhone 7

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Oct 1, 2016 2:10 PM in response to Zaarour89
    Level 9 (58,992 points)
    iPhone
    Oct 1, 2016 2:10 PM in response to Zaarour89

    Zaarour89 wrote:

     

    Thank you Chris for taking the time to check my issue.

    On the best buy reicpt it's showing as "universal IPhone 7" and I spoke with them and confirm that all iPhones they sold is a universal and it's unlocked.

    That is interesting, since Apple has not started selling a universal unlocked phone yet. Either way, the device is giving you an error that is for locked phones. You can call Apple support and ask them who the devices are locked to, and they can tell you. Until you get that information, you will not know who to contact about getting them unlocked. Many of the US carriers require you to have been a customer before they will unlock devices, so you may have some difficulty there as well. Remember what I said before, only Apple sells an unlocked device, and they don't do that usually until about a month or so after a new release. You probably should have waited until the device was available in UAE, that way you are sure of it working there, and the warranty is valid there. The US phone warranty is only valid in the US.