the preview window doesn't show the document I am about to print in Sierra

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Level 1

49 points

the preview window doesn't show the document I am about to print in Sierra

The preview window doesn't show the document I am about to print. This issue started as soon as I upgraded to Sierra. It occurs in many apps - most notably in Microsoft Excel 2011.

Posted on Sep 30, 2016 8:46 PM

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Answer 1

i_rina

Community Specialist

Oct 2, 2016 6:23 AM in response to David Bry1

Greetings David Bry1,

Thanks for using Apple Support Communities.

I understand that when you try to print from a number of different apps, you aren't seeing the preview of the document that you are printing. I would want to make sure that I see the preview as well when I print. Let's see how we can get this resolved.

I would advise to make sure that the printer software is up to date on your Brother DCP-7065DN printer. Please choose 'Software available' under Brother in Printer and scanner software for macOS Sierra, El Capitan, Yosemite, and Mavericks

If there is a software update available, please install, and then test and see if you get the same result.

Have an amazing day!

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Answer 2

Don H.

Level 1

131 points

Oct 4, 2016 11:49 AM in response to i_rina

I have a similar problem. The upper half of the Preview window is blank, and the lower half shows only the top half of the document page. I have updated the driver for my Brother printer (HL-5370DW), but that did not fix the problem. Any other suggestions? It is always annoying when an OS "improvement" makes things worse.

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