Kewlzipity

Q: iPhone 6 Plus Touch ID failing after update 10.02

After latest iOS update to 10.0.2 Touch ID has failed on 6 plus

iPhone 6 Plus, iOS 10.0.2

Posted on Sep 30, 2016 7:56 PM

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Q: iPhone 6 Plus Touch ID failing after update 10.02

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  • by irina_w,

    irina_w irina_w Oct 2, 2016 6:09 AM in response to Kewlzipity
    Community Specialists
    Oct 2, 2016 6:09 AM in response to Kewlzipity

    Hey Kewlzipity,

     

    Thank you for using the Apple Support Communities. We can see from your post that you’re having issues with the Touch ID feature on your iPhone 6 Plus after the latest iOS update. This is certainly not expected behavior but we'd be happy to provide you with some direction to resolve this. We have included a link below that goes over a few options to help with this. You can scroll down to the "Get help with Touch ID" Section for troubleshooting steps. 

    Use Touch ID on iPhone and iPad



    Let us know if this helps


     

    Cheers