hjdollar1

Q: When I restarted my mac, it deleted some of my editing softwares. How do I recover them?

I had a bunch of apps and editing softwares, and I updated and restarted my mac and they disappeared. Also, I can't reset or change my password.

Posted on Sep 30, 2016 8:45 PM

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Q: When I restarted my mac, it deleted some of my editing softwares. How do I recover them?

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  • by K Shaffer,

    K Shaffer K Shaffer Oct 1, 2016 12:48 AM in response to hjdollar1
    Level 6 (14,523 points)
    Desktops
    Oct 1, 2016 12:48 AM in response to hjdollar1

    Have you tried to restart in safe mode (shift key held on startup) until or if you can

    get a window to login; then you may be able to use the computer to troubleshoot.

    • Try safe mode if your Mac doesn't finish starting up - Apple Support

     

    There may be damages to your computers hard drive, so some files or user account

    could fail to appear correctly; depending on age and wear, a hard drive failure may

    be expected at some point in the life of a computer. They can be replaced; but you

    should have a backup of your running computer content -and- your files, outside of

    the computer in externally enclosed hard drive. Also, Time Machine backups, as well.

     

    •About macOS Recovery - Apple Support

    Depending on the macOS (or OS X) version running on the computer, and its vintage

    you may be able to start using instruction in OS X Recovery, to access Disk Utility

    and other options from a menu that would load from that startup method.

     

    • Apple OS X and Time Machine Tips:

    http://pondini.org/OSX/Home.html

     

    If your computer has a BootCamp partition, or a virtual PC machine running, that can

    add another layer of troubleshooting. ~ Since I don't know what your configuration of

    hardware + software is, there's not a lot of specific information to give in that matter.

     

    About passwords; if you have FileVault or encrypted partitions, or files, or if you

    have a Firmware Password (lock) on your user account, those are different than

    if you simply had a regular Admin account or standard account password issue.

     

    •Change or reset the password of an OS X user account - Apple Support

     

    • Five ways to Reset a Lost Admin password:

    http://tidbits.com/article/14437

     

    • If you forgot your Apple ID password - Apple Support

     

    And if you upgraded to a new macOS Sierra or other new to your Mac system, the

    applications you had been using may not be supported or you may not have set up

    the upgrade properly. Hard to say what you had been doing. OR what exact model

    Mac you have there and what macOS X was involved before an update or upgrade.

     

    In any event...

    Good luck!