isasphone

Q: Restoring from iCloud Backup. From 6Plus to 6s

Having just bought an iphone 6 Plus the seller assited in operating the device. I realised that my purchase was meant to be an iphone 6s and had it exchanged the following day. The seller transfered the information to the new device, the 6s and after having charged it, some hours later, some default and downloaded apps will not open. Instead some icons are shaded and others  display the words "loading..." or "waiting...". In the mean time i logged in to my apple ID account to change the password on the now new exchanged device, the (6s). However,  i can still see the previous 6 Plus in my account. I did not remove it. Also upon pressing the button to bring the screen up, it reads: Restoring from iCloud Backup.

Is this process normal? will they finally load or is there some kind of a mistake in the process. what should i do. I cannot open facebook or firefox and several other standard apps.

Thank you for any reassuring advice in advance.

iPhone 6s

Posted on Sep 30, 2016 10:51 PM

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Q: Restoring from iCloud Backup. From 6Plus to 6s

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  • by irina_w,

    irina_w irina_w Oct 2, 2016 7:48 AM in response to isasphone
    Community Specialists
    Oct 2, 2016 7:48 AM in response to isasphone
    Hey there, isasphone! 

    Welcome to Apple Support Communities. 

    Congratulations on your new iPhone! Based on your post, I understand that some of your apps aren't restoring from your iCloud backup. You see the words loading or waiting on some of the apps. Also, when you log into your Apple ID account, your previous 6s is still listed and says Restoring from iCloud backup. I definitely would want all of my apps to be restored and working, and my iCloud backup to complete. I can assist you with this. 

    First, I would advise to use the article Check your Apple ID device list to see where you‘re signed in and remove the old device, specifically, this section:
     

    Remove a device from the list

    If your device is missing, you can use Find My iPhone to find your device and take additional actions that can help you recover it and keep your data safe.

    If you aren't using your device anymore, or if you don't recognize it, you might want to remove it from the list:

    1. Click the device to see its details, then click Remove.
    2. Review the message that appears, then click again to confirm that you want to remove the device.
    3. If you're still signed in with your Apple ID on the device, it might reappear on your account page the next time your device connects to the Internet. To permanently remove the device from your account page, sign out of iCloud, iTunes, iMessage, FaceTime, and Game Center, or erase the device.

    If you set up two-factor authentication for your Apple ID, removing a device will ensure that it can no longer display verification codes and won't have access to iCloud and other Apple services, including Find My iPhone, until you sign in again with two-factor authentication. The device won't reappear in the list unless you sign in again with two-factor authentication.


    Then, I would try a new restore from iCloud on your new device. Please use the article iCloud: Restore or set up your iOS device from iCloud


    Let us know how this goes, and if you need any further assistance.

    Cheers!