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Q: Can't do a factory reset because my ID is only valid for US store purchases

So here's the problem: my MacBook pro is six years old (I plan on buying a new one in October when I hear the new Retinas are coming out) and it's been serviceable up until the last month or so.  It's freezing all the time, when it's not it's incredibly slow, if I leave it on sleep and try to connect my iPod to iTunes, it won't even sync unless I restart the whole damned thing, it has trouble streaming videos now... Pretty sure I have a virus.  Anyway, I figure it's time to upgrade but I can't for at least a couple more weeks because I'm in another country (as well as wanting to wait for the new Retinas) but I still want to use it while I'm stuck with it.

 

I looked up how to do a factory reset; backed up all my important files, ect. But I get to the part where it wants me to sign in with my Apple ID and it says my account is only authorized for US store purchases.  This originally wasn't my MacBook, it was purchased by my ex who had it for a couple of years then gave it to me after we broke up and I didn't create my Apple ID until later.  I tried contacting her to get her old ID but she switched to Windows a long time ago and doesn't remember her old ID. 

 

How can I get my ID to work for a factory reset, is what I'm asking?

MacBook Pro, iOS 10

Posted on Oct 1, 2016 12:48 AM

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Q: Can't do a factory reset because my ID is only valid for US store purchases

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