how can i restore my iphone ? on my iphone screen i see the itunes and the connnection cord
i need help restoring my iphone, i forgot my pass-code and nothing you all have suggested works
iPhone 6s, iOS 10.0.1
User profile for user:
MoonJ.
User level:
Community Specialist
Hi annacourtney40,
From what you are describing, it sound like one of a couple things may be going on. I know that it's important to have access to your iPhone, so I'm happy to help.
If you are having issues with a forgotten passcode, you'll need to erase your device. This article provides a few methods for doing so:
If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
On the other hand, if you are having issues restoring from an encrypted backup because you have forgotten the password, this article may be more useful:
Thanks for using the Apple Support Communities. Cheers!
From what you are describing, it sound like one of a couple things may be going on. I know that it's important to have access to your iPhone, so I'm happy to help.
If you are having issues with a forgotten passcode, you'll need to erase your device. This article provides a few methods for doing so:
If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
On the other hand, if you are having issues restoring from an encrypted backup because you have forgotten the password, this article may be more useful:
About encrypted backups in iTunes - Apple Support
Also, if you are being prompted for your Apple ID and password, you may have a device that is Activation Locked, in which case this article may be helpful:
Find My iPhone Activation Lock - Apple Support
Thanks for using the Apple Support Communities. Cheers!