how can i restore my iphone ? on my iphone screen i see the itunes and the connnection cord

i need help restoring my iphone, i forgot my pass-code and nothing you all have suggested works

iPhone 6s, iOS 10.0.1

Posted on Oct 1, 2016 3:58 AM

Reply
1 reply

Oct 2, 2016 10:10 AM in response to annacourtney40

Hi annacourtney40,

From what you are describing, it sound like one of a couple things may be going on. I know that it's important to have access to your iPhone, so I'm happy to help.

If you are having issues with a forgotten passcode, you'll need to erase your device. This article provides a few methods for doing so:

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

On the other hand, if you are having issues restoring from an encrypted backup because you have forgotten the password, this article may be more useful:

About encrypted backups in iTunes - Apple Support
Also, if you are being prompted for your Apple ID and password, you may have a device that is Activation Locked, in which case this article may be helpful:
Find My iPhone Activation Lock - Apple Support



Thanks for using the Apple Support Communities. Cheers!

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how can i restore my iphone ? on my iphone screen i see the itunes and the connnection cord

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