HT204505: Set up your Apple Watch
Learn about Set up your Apple Watch
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Q: Training App Stop with WatchOs3 in Apple Watch Serie 1
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Oct 1, 2016 7:14 AMby Jonathan UK,Hi
The following steps may help:
- Check that you have set up the Activity app on your watch:
- When viewing the time on your watch face, tap on the Activity rings icon / complication, or;
- Go the Home screen (via a single press of the Digital Crown) and tap on the Activity app icon (coloured rings).
- To get started, you will need to enter some personal information.
- Check that Wrist Detection is turned on and that, if passcode is enabled, you are unlocking your watch after placing it on your wrist
- On your iPhone, in the Watch app, go to: My Watch (tab) > General > Wrist Detection - turn on.
- On your iPhone, go to: Settings > Privacy > Motion & Fitness - check that both Fitness Tracking and Health are enabled.
- On your iPhone, in the Watch app, go to: My Watch > Privacy > Motion & Fitness - turn on Fitness Tracking and Heart Rate.
- Check that you are wearing your watch sufficiently snugly on the top of your wrist (if it is worn too loosely, your watch may believe that it has been removed from your wrist).
- During general daily wear, try to let your arm swing naturally as you move around (the Activity app uses data from the accelerometer).
- Check that your personal information is accurate:
- On your iPhone, in the Watch app, go to: My Watch > Health > Edit - tap and adjust items, then tap on Done.
- Calibrating your watch improves the accuracy of various activity-related estimations. Instructions for how to calibrate your watch are available via the support article linked below.
More information:
Use the Activity app on your Apple Watch - Apple Support
Calibrating your Apple Watch for improved Workout and Activity accuracy - Apple Support
- Check that you have set up the Activity app on your watch:
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Oct 1, 2016 7:16 AMby Jonathan UK,The following further steps may also help:
- Restart both your iPhone and your watch:
- Close all open apps on your iPhone:
- Double-click the Home button, then swipe up on each app preview to close it.
- Turn both devices off together, then restart your iPhone first;
- Close all open apps on your iPhone:
- Unpair and re-pair your watch:
- The Watch app on your iPhone takes a backup of your watch automatically when unpairing via the app. Choose either to Restore from Backup during set up (most data and settings will be restored, with some exceptions such as Apple Pay cards and passcode) or to set up as a new watch.
- Unpair your Apple Watch and iPhone - Apple Support
- Set up your Apple Watch - Apple Support
- Restart both your iPhone and your watch:
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Oct 1, 2016 7:44 AMby Jonathan UK,In that case, I suggest the following further steps:
- Unpair your watch using the Watch app on your iPhone:
- Make an encrypted backup of your iPhone:
- If using iTunes, be sure to choose the option to Encrypt iPhone backup.
- iCloud backups are encrypted as standard.
- How to back up your iPhone, iPad, and iPod touch - Apple Support
- Restore your iPhone to factory settings (with a fresh copy of iOS) using iTunes:
- Restore your iPhone from the encrypted backup;
- Pair your watch, restoring it from backup if offered the option during set up:
If the issue persists, contact Apple Support or make a Genius Bar reservation for assistance:
