Phone has been "upgrading" iCloud Drive for over a day now

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Level 1

20 points

Phone has been "upgrading" iCloud Drive for over a day now

In settings, iCloud Drive has been churning "upgrading" for over a day now. Rebooting the phone doesn't help. iPhone 6s, iOS 10.0.2.

Thanks!

iPhone 6s, iOS 10.0.2

Posted on Oct 1, 2016 7:23 AM

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Answer 1

zinacef

Level 10

88,810 points

Oct 1, 2016 8:00 AM in response to roma1625

What kind of "rebooting" you did? Was it this -- Restart your iPhone, iPad, or iPod touch - Apple Support? If you did that and it didn't work, try toggling iCloud Drive on/off (Settings > iCloud > iCloud Drive). If that doesn't work, try signing out of your iCloud account and sign back in.

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Answer 2

roma1625 Author

Level 1

20 points

Oct 1, 2016 9:03 AM in response to zinacef

Yes, I turned the phone completely off, then on again. I've done it a few times.

When i go to Settings > iCloud > iCloud Drive, that's where it says "upgrading." It won't let me press iCloud Drive to go to the next screen, so I can;t turn it off.

When I press Sign Out, it only gives me the choice of deleting my account or canceling. I don't want to delete my account.

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Answer 3

zinacef

Level 10

88,810 points

Oct 2, 2016 3:39 AM in response to roma1625

When you sign out of iCloud on your device, you won't delete the iCloud account. It only means the information stored on the iPhone will be deleted.

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Answer 4

roma1625 Author

Level 1

20 points

Oct 2, 2016 3:41 AM in response to zinacef

I had to do it twice as it went back to upgrading after the first time I re-signed in and tried to turn it back on, but it seems to be back to normal now.

Thanks for your help!

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Answer 5

zinacef

Level 10

88,810 points

Oct 2, 2016 9:05 AM in response to roma1625

You're most welcome! 🙂

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