Happy Snapper

Q: Upgrade to El Capitan not good, should I try Sierra or go back to Yosmite?

Hi I upgraded to El Capitan about a week ago.

Finder quit once almost straight a way.

I noticed the application folder won't sort by name right away too.

Some folders will sort by name & some won't sort at all.

Mac has restarted on it's own 3 times.

Mail crashed a couple of times.

 

I have a bootable backup from just before I upgraded.

I'm wondering if I should go ahead & try Sierra from here or go back to Yosemite & try the El Capitan upgrade again or go to Sierra from Yosemite.

 

Any ideas?

I have a late 2012 Mac Mini now running 10.11.6

2.5 GHz Intel Core i5

4GB ram

 

Before the upgrade to El Capitan I got spinning balls if I had a lot of browser tabs open but since I get a lot of spinning balls doing anything.

 

Thanks for any help how best to proceed.

Mac mini, OS X Yosemite (10.10.5), Late 2012 2.5 GHz Intel Core i5

Posted on Oct 1, 2016 7:36 AM

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Q: Upgrade to El Capitan not good, should I try Sierra or go back to Yosmite?

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  • Helpful answers

  • by dialabrain,Solvedanswer

    dialabrain dialabrain Oct 1, 2016 7:53 AM in response to Happy Snapper
    Level 5 (6,440 points)
    Mac App Store
    Oct 1, 2016 7:53 AM in response to Happy Snapper

    Please install and paste the results

    http://etrecheck.com/

  • by notcloudy,

    notcloudy notcloudy Oct 1, 2016 8:00 AM in response to Happy Snapper
    Level 4 (1,195 points)
    Desktops
    Oct 1, 2016 8:00 AM in response to Happy Snapper

    Happy Snapper wrote:

     

    Hi I upgraded to El Capitan about a week ago.

    Finder quit once almost straight a way.

    I noticed the application folder won't sort by name right away too.

    Some folders will sort by name & some won't sort at all.

    Mac has restarted on it's own 3 times.

    Mail crashed a couple of times.

     

    I have a bootable backup from just before I upgraded.

    I'm wondering if I should go ahead & try Sierra from here or go back to Yosemite & try the El Capitan upgrade again or go to Sierra from Yosemite.

     

    Any ideas?

    I have a late 2012 Mac Mini now running 10.11.6

    2.5 GHz Intel Core i5

    4GB ram

     

    Before the upgrade to El Capitan I got spinning balls if I had a lot of browser tabs open but since I get a lot of spinning balls doing anything.

     

    Thanks for any help how best to proceed.

    The update has more processing to do than just downloading the os.    Open activity monitor and watch disk activity - you may also see disk arbitrator running, mds and mdworker jobs -- and the disk activity will show read-writes even though you are not doing anything.   Wait for it to settle down.

     

    Jumping in immediately before your system is ready will cause problems.

     

    You also probably need more ram - as Apple changed memory management after Maverick - so you cannot count on your system being properly sized for running the same things you ran before Yosemite.

  • by Happy Snapper,Helpful

    Happy Snapper Happy Snapper Oct 1, 2016 8:39 AM in response to dialabrain
    Level 1 (14 points)
    Mac OS X
    Oct 1, 2016 8:39 AM in response to dialabrain

    I forgot to say my Sound pane in System Prefs. won't load.

    Thanks for your help. Looks like more Ram would help, anything else you see?

    EtreCheck version: 3.0.6 (315)

    Report generated 2016-10-01 10:21:57

    Download EtreCheck from https://etrecheck.com

    Runtime 7:16

    Performance: Below Average

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Computer is restarting

     

    Hardware Information:

        Mac mini (Late 2012)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        Mac mini - model: Macmini6,1

        1 2.5 GHz Intel Core i5 CPU: 2-core

        4 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                2 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information:

        Intel HD Graphics 4000

            VA2248 SERIES 1920 x 1080 @ 60 Hz

     

    System Software:

        OS X El Capitan 10.11.6 (15G1004) - Time since boot: about 9 hours

     

    Disk Information:

        APPLE HDD HTS545050A7E362 disk0 : (500.11 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) /  [Startup]: 499.25 GB (61.15 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

    USB Information:

        Apple, Inc. IR Receiver

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple, Inc. Keyboard Hub

            Kingsis Peripherals  Evoluent VerticalMouse 3 

            Apple, Inc Apple Keyboard

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

     

    Gatekeeper:

        Mac App Store and identified developers

     

    Kernel Extensions:

            /Library/Application Support/Roxio

        [not loaded]    com.roxio.TDIXController (2.0 - 2015-01-29) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.Cycling74.driver.Soundflower (1.5.1 - 2016-09-20) [Support]

        [not loaded]    com.eltima.ElmediaPlayer.kext (1.58 - SDK 10.4 - 2016-09-20) [Support]

        [not loaded]    com.maudio.usb.mobilepre.boot.driver (1.7.1 - 2016-09-20) [Support]

        [not loaded]    com.maudio.usb.mobilepre.driver (1.7.1 - 2016-09-20) [Support]

        [loaded]    com.vara.driver.VaraAudio (1.0.3 - 2016-09-20) [Support]

        [not loaded]    com.wacom.kext.wacomtablet (Wacom Tablet 6.0.5-3 - 2016-09-20) [Support]

        [loaded]    net.telestream.driver.TelestreamAudio (1.1.1 - SDK 10.8 - 2016-09-20) [Support]

        [loaded]    zoom.us.ZoomAudioDevice (1.2 - SDK 10.9 - 2016-09-20) [Support]

     

    Startup Items:

        M-Audio Firmware Loader: Path: /Library/StartupItems/M-Audio Firmware Loader

        Startup items no longer function in OS X Yosemite or later

     

    System Launch Agents:

        [not loaded]    7 Apple tasks

        [loaded]    156 Apple tasks

        [running]    63 Apple tasks

        [killed]    13 Apple tasks

        13 processes killed due to insufficient RAM

     

    System Launch Daemons:

        [not loaded]    46 Apple tasks

        [loaded]    154 Apple tasks

        [running]    78 Apple tasks

        [killed]    12 Apple tasks

        12 processes killed due to insufficient RAM

     

    Launch Agents:

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-09-20) [Support]

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-11) [Support]

        [running]    com.adobe.AdobeCreativeCloud.plist (2016-06-14) [Support]

        [loaded]    com.[redacted]ogle.keystone.agent.plist (2016-07-11) [Support]

        [not loaded]    com.oracle.java.Java-Updater.plist [Support]

        [loaded]    org.macosforge.xquartz.startx.plist (2016-05-05) [Support]

     

    Launch Daemons:

        [running]    com.adobe.ARM.[...].plist (2016-01-30) [Support]

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-07-11) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-11) [Support]

        [running]    com.adobe.adobeupdatedaemon.plist (2016-09-01) [Support]

        [running]    com.adobe.agsservice.plist (2016-08-12) [Support]

        [failed]    com.adobe.fpsaud.plist (2015-10-15) [Support]

        [loaded]    com.adobe.versioncueCS3.plist (2013-02-18) [Support]

        [running]    com.eltima.ElmediaPlayer.daemon.plist (2013-03-21) [Support]

        [loaded]    com.[redacted]ogle.keystone.daemon.plist (2016-09-02) [Support]

        [running]    com.nalpeiron.netpro.plist (2015-03-25) [Support]

        [not loaded]    com.oracle.java.Helper-Tool.plist [Support]

        [loaded]    com.oracle.java.JavaUpdateHelper.plist (2015-04-18) [Support]

        [loaded]    com.rogueamoeba.instanton-agent.plist (2014-03-25) [Support]

        [failed]    com.symantec.nav.uninstall.English.plist (2014-06-04)

        [running]    com.syniumsoftware.CleanAppDaemon.plist (2016-02-17) [Support]

        [loaded]    net.telestream.LicensingHelper.plist (2016-07-10) [Support]

        [loaded]    org.macosforge.xquartz.privileged_startx.plist (2016-05-05) [Support]

     

    User Launch Agents:

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2014-07-28) [Support]

        [loaded]    com.adobe.ARM.[...].plist (2010-06-16) [Support]

        [loaded]    com.apple.SafariBookmarksSyncer.plist (2010-02-26)

        [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-07-12) [Support]

        [loaded]    com.spotify.webhelper.plist (2016-09-17) [Support]

        [not loaded]    jp.co.canon.Inkjet_Extended_Survey_Agent.plist (2010-12-03) [Support]

     

    User Login Items:

        CopyPaste Pro    Application  (/Applications/CopyPaste Pro.app)

        Rogue Amoeba Schedule Helper    Application Hidden (/Library/Application Support/Audio Hijack Pro/Rogue Amoeba Schedule Helper.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        SpeechSynthesisServer    Application  (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

        Audio Hijack 3 Schedule Helper    Application Hidden (/Library/Application Support/Audio Hijack/Audio Hijack 3 Schedule Helper.app)

        EvernoteHelper    Application  (/Applications/Evernote.app/Contents/Resources/EvernoteHelper.app)

        InfiniteHD    Application  (~/Library/Octoshape/InfiniteHD.app)

     

    Internet Plug-ins:

        JavaAppletPlugin: Unknown Check version

        o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

        Google Earth Web Plug-in: 7.1 (2016-08-19) [Support]

        Default Browser: 601 - SDK 10.11 (2016-07-08)

        Flip4Mac WMV Plugin: 3.3.7.2   - SDK 10.7 (2015-11-29) [Support]

        OfficeLiveBrowserPlugin: 12.3.6 (2013-03-18) [Support]

        RealPlayer Plugin: Unknown

        AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-09-01) [Support]

        FlashPlayer-10.6: 19.0.0.226 - SDK 10.6 (2015-11-07) [Support]

        AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-03) [Support]

        Silverlight: 5.1.41212.0 - SDK 10.6 (2016-05-01) [Support]

        QuickTime Plugin: 7.7.3 (2016-07-08)

        Flash Player: 19.0.0.226 - SDK 10.6 (2015-11-07) Outdated! Update

        googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

        iPhotoPhotocast: 7.0 (2012-12-04)

        AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-03) [Support]

        VLC Plugin: 0.8.6d (2012-12-04) [Support]

        EPPEX Plugin: 3.0.5.0 (2012-12-04) [Support]

        DirectorShockwave: 12.1.1r151 - SDK 10.6 (2014-04-16) [Support]

     

    User internet Plug-ins:

        OctoshapeWeb: 1.0 - SDK 10.8 (2015-11-16) [Support]

        ZoomUsPlugIn: 3.5.49863.0509 - SDK 10.11 (2016-05-23) [Support]

        FreeConferenceCallPlugin: 1.2.3 - SDK 10.5 (2016-03-22) [Support]

        xOctoshapeWeb: 1.0 (2011-04-23) [Support]

        fbplugin_1_0_3: Unknown (2010-02-26) [Support]

        bjnplugin_2.100.102.8: bjnplugin 2.100.102.8 - SDK 10.9 (2015-08-09) [Support]

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2014-01-06) [Support]

        bjninstallplugin_2.100.102.8: bjninstallplugin 2.100.102.8 - SDK 10.9 (2015-08-09) [Support]

     

    Safari Extensions:

        BlueJeansNetwork - Blue Jeans Network, Inc. - http://www.bluejeans.com (2015-09-19)

        Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (2015-08-09)

        Add To Amazon Wish List - Amazon.com - https://www.amazon.com/wishlist?ref=cm_wl_saf_ext (2011-10-17)

     

    3rd Party Preference Panes:

        Adobe Version Cue CS3 (2013-02-18) [Support]

        CleanApp Logging Service (2016-02-17) [Support]

        Flash Player (2015-10-15) [Support]

        Flip4Mac WMV (2015-11-29) [Support]

        MAudioMobilePreUSB (2012-12-04) [Support]

        Perian (2012-12-04) [Support]

     

    Time Machine:

        Mobile backups: OFF

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 499.25 GB Disk used: 438.10 GB

        Destinations:

            TimeMachine Mini [Local]

            Total size: 2.00 TB

            Total number of backups: 60

            Oldest backup: 2/15/13, 2:18 AM

            Last backup: 9/19/16, 12:21 PM

            Size of backup disk: Excellent

                Backup size 2.00 TB > (Disk size 499.25 GB X 3)

     

    Top Processes by CPU:

             8%    kernel_task

             8%    Google Chrome Helper(9)

             5%    coreaudiod

             4%    Google Chrome

             2%    WindowServer

     

    Top Processes by Memory:

        582 MB    Google Chrome Helper(9)

        527 MB    kernel_task

        254 MB    Mail

        221 MB    mdworker(18)

        184 MB    Google Chrome

     

    Virtual Memory Information:

        78 MB    Free RAM

        3.92 GB    Used RAM (746 MB Cached)

        16 MB    Swap Used

     

    Diagnostics Information:

        Oct 1, 2016, 12:44:59 AM    Self test - passed

        Sep 29, 2016, 03:09:14 PM    ~/Library/Logs/DiagnosticReports/Mail_2016-09-29-150914_[redacted].crash

            /Applications/Mail.app/Contents/MacOS/Mail

     

     

  • by Happy Snapper,Helpful

    Happy Snapper Happy Snapper Oct 1, 2016 8:39 AM in response to notcloudy
    Level 1 (14 points)
    Mac OS X
    Oct 1, 2016 8:39 AM in response to notcloudy

    Thanks a lot, I'll try this later, got to go...

  • by Eric Root,

    Eric Root Eric Root Oct 1, 2016 5:20 PM in response to Happy Snapper
    Level 9 (72,624 points)
    iTunes
    Oct 1, 2016 5:20 PM in response to Happy Snapper

    The 2 places I’ve seen recommended most to buy reliable RAM are below. I have purchased RAM several times from Other World Computing and have always been very satisfied with the product and service. They have on-line instructions on how to replace the RAM. OWC has also tested RAM above what Apple states is the maximum. I now have 6GB installed on an early 2008 iMac supposedly limited to 4 GB and noticed an improvement.

     

    Crucial

     

    Other World Computing 


    Symantec Uninstaller

  • by Happy Snapper,

    Happy Snapper Happy Snapper Oct 2, 2016 8:16 PM in response to Eric Root
    Level 1 (14 points)
    Mac OS X
    Oct 2, 2016 8:16 PM in response to Eric Root

    Thanks Eric