Fawaz Najimudeen

Q: iTunes

I Can't connect my apple device to my lap as it's saying " iTunes couldn't connect to the iPhone because an invalid response was received from the device" what should I do? Help me pls

iPhone 5, iOS 10

Posted on Oct 1, 2016 7:43 AM

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Q: iTunes

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  • by jameson.h,

    jameson.h jameson.h Oct 2, 2016 2:08 PM in response to Fawaz Najimudeen
    Community Specialists
    Oct 2, 2016 2:08 PM in response to Fawaz Najimudeen
    Hey Fawaz Najimudeen,

    As you describe it, you are unable to use your phone with iTunes because of a prompt for an invalid response. We can help you out with that. 

    That specific error would be related to your connection with USB. Try things like a different cable or a different port on your computer. For more details, take a look at the information below. 
     

    Check your USB connections

    If you see error 4005, 4013, or 4014, learn what to do. If you see one of the errors below, you might have a USB connection issue:

    • 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650
    • 2000, 2001, 2002, 2005, 2006, 2009
    • An error message that includes, "invalid response"

    Use these steps to see if the issue is with your USB cable, USB port, or computer. Try again after each step:

    1. Use the USB cable that came with your device. If you don't have it, try a different Apple USB cable. 
    2. Switch to a different USB port on your computer. Don't plug into your keyboard.
    3. Plug into a different computer.
    4. If you still see the error, you can check for other USB issues, issues with third-party security software, and issues with hardware.

    If the issue continues, contact Apple Support.


    Get help with iOS update and restore errors
    https://support.apple.com/en-us/HT204770