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Oct 2, 2016 3:11 PM in response to wfhartmannby brenden dv,Hello wfhartmann,
As you stated, you are unable to backup a user's iPhone to iTunes because of an error of not enough space. Let's go over what can be done about that.
Simply put, if you do not have enough space, then you will need to create more. If you have plenty of space, then you will need to contact Apple Support for further assistance. Take a look at the information outlined below for more details.
If an alert says there's not enough disk space
If a message says there’s not enough disk space when you try to back up your device, free some space on your Mac or PC. If you still see a disk-space error after you free enough space, contact Apple Support.
If your iTunes backup couldn‘t be completed or you can‘t restore from a backup
https://support.apple.com/en-us/HT203271
Take care!
