lsfinn

Q: Sierra & Smart Mailboxes

I've updated from Yosemite to Sierra (10.12) on two workstations and a laptop. I use Mac Mail to manage five different imap mail accounts. Since the upgrade, Mail on all three systems has been behaving in the same, unpredictable, manner:

* Smart mailboxes do not capture all they should: i.e., a smart box setup to show all unread messages generally does not show any when there are many. Similarly for a smart mailbox set-up to show messages received today, etc.

* The "Inbox" folder (i.e., the envelope holding all the individual account mailboxes) does not show the content of all the individual inboxes. It is unpredictable which mails from which boxes will not be shown.

* Smart mailbox folder badges do not update: the number of new mails shown in a badge does not correspond to the content of the box and does not change when mails in the box are accessed. The badge will change if I double click the box to show the filter then click "ok"; however, the new badge will not necessarily be correct.

* The "Inbox" folder folder badge generally does not show the sum of the unread messages badges in the individual inboxes, the sum of the actual number of the unread messages in the individual inboxes, or the number of unread messages actually shown when the "Inbox" folder is selected.

 

Is anyone having anything like these problems?

 

Can anyone offer suggestions on how to fix the problem if it is just "me"?

 

Thanks,

 

Sam

Posted on Oct 1, 2016 8:37 AM

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Q: Sierra & Smart Mailboxes

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  • by dianeoforegon,

    dianeoforegon dianeoforegon Oct 2, 2016 2:13 PM in response to lsfinn
    Level 5 (5,731 points)
    Mac OS X
    Oct 2, 2016 2:13 PM in response to lsfinn

    I suspect this is a Spotlight issue. However just resetting Spotlight might not fix the problem. Let's eliminate problems in your User's folder to start.

     

    Try setting up a test account, see if the problem's global, or just related to your account.

     

    CREATE A NEW USER

    Go to System Preferences --> Create a New User in Users & Groups.

    Switch to the New User by logging out/in or use Fast User Switching.

    You can skip signing in with your Apple ID unless you need to test iCloud Mail.

     

    Only default Apple apps will  be in the Dock in the new User. Go to Applications to open other apps you might want to test.

     

    Let me know the results of the test.