sarah113

Q: Unable to delete mail on macbook pro

Unable to delete mail on mac book pro using El Captain . Getting error code (“173703.emlx” couldn’t be copied to “Messages” because an item with the same name already exists.)

MacBook Pro, Mac OS X (10.7)

Posted on Oct 1, 2016 8:39 AM

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Q: Unable to delete mail on macbook pro

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  • by jameson.h,Solvedanswer

    jameson.h jameson.h Oct 2, 2016 12:18 PM in response to sarah113
    Community Specialists
    Oct 2, 2016 12:18 PM in response to sarah113
    Hi sarah113,

    I understand that you've had some issues recently with deleting Mail on your MacBook Pro. I know it's important to have control over your data, so I'm happy to help.

    Do you get this error when deleting any of your messages?

    Let's rebuild your mailboxes so that Mail knows which messages it still needs to work with. This article provides the steps to do so:

    Mail for Mac: Rebuild mailboxes

    Select a mailbox in the Mail sidebar, then choose Mailbox > Rebuild.​


    Do this for any mailbox that contains a message that gives you this error.

    Thanks for using the Apple Support Communities. Cheers!