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Helpful answers
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Oct 1, 2016 4:34 PM in response to karlizzyby Kenichi Watanabe,NOTE: I'm assuming your PC runs Windows 7 or later. Please post back if your Windows release is older.
Try the basic and more technical suggestions in this document
If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
Or, you can try completely uninstalling iTunes and related software components
Remove and reinstall iTunes and related software components for Windows 7 and later - Apple Support
Be sure to remove all listed components of an iTunes installation, in the exact described order. Then, download and install the latest version of iTunes from here