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Oct 2, 2016 11:46 AM in response to ADRIEN 75by MoonJ.,Hi ADRIEN 75,
I understand that after getting your wife's iPhone back from service, you're having some issues with the password. I know it's important to have access to your devices, so I'm happy to help.
Do you know if this device has Activation Lock enabled? You can check the Activation Lock status of this iPhone by visiting icloud.com/activationlock on a Mac or PC. If you need to reset your Apple ID password, this article offers information on a few ways to do so depending on the security of your account:
If you forgot your Apple ID password - Apple Support
Thanks for using the Apple Support Communities. Cheers!
